Supply Chain Support Advisor

Adecco Portugal; Kraków; Hybrid; PLN 55,000 - 69,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Exposure to SAP/GSAP

International work environment

Job summary

Adecco Poland is seeking a Supply Chain Support professional in Kraków to manage post-delivery processes, confirm deliveries, and support reconciliations across multiple countries. You will work with road transport operations, terminals, and stakeholders to ensure accuracy and timely invoicing.

The role emphasizes continuous improvement, system expertise (GSAP/SAP), and strong analytical skills, with a hybrid work arrangement and friendly development opportunities in a dynamic, international

Qualifications

• Experience in Supply Chain, Logistics, Operations, or Finance Operations.
• Experience in multi-country or shared services environments.
• Experience with process optimization or continuous improvement.
• Strong Excel knowledge.
• Experience with GSAP, SAP or similar ERP systems.
• Ability to analyze operational data and performance metrics.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Strong collaboration and teamwork capabilities.

Responsibilities

• Confirm product deliveries and support reconciliation using IT systems.
• Process deliveries in GSAP accurately and on time to enable invoicing.
• Monitor gains and losses related to road transport movements.
• Handle customer disputes, quantity adjustments and corrections.
• Participate in stakeholder meetings and provide updates and feedback.
• Maintain knowledge of all team systems and tools.
• Develop expertise as a GSAP Super User and support flexibility.
• Perform root cause analysis and drive continuous improvement.
• Ensure compliance with procedures, standards and ways of working.
• Assist onboarding and training of new team members.
• Coach and support colleagues in issues and non-standard situations.
• Monitor deviations and quality issues with timely follow-up.
• Analyze KPIs and identify performance improvement opportunities.
• Support projects enhancing operational performance and efficiency.

Skills

Excel proficiency

Advanced English

Analytical skills

Stakeholder management

Team collaboration

Problem solving

Tools

GSAP

SAP

Job description

We are a leading global company providing comprehensive HR solutions. We offer temporary and permanent staffing services as well as outsourcing solutions across all industry sectors. Adecco Poland Sp. z o.o. operates as an Employment Agency registered under number 364.

Distribution Operations lies at the heart of the value chain, seamlessly managing the transportation, storage, and delivery of essential energy resources and solutions to customers.

The organization serves as the bridge connecting different parts of the value chain through strategic partnerships and integrated value delivery. It focuses on maximizing the value of existing assets while continuously pursuing solutions that enhance commercial performance, reduce carbon intensity, and maintain world-class safety and risk management standards. Through digitalization, automation, and road transport and terminal strategies, the team aims to deliver greater value with lower emissions while building resilience in an evolving energy landscape.

You will be part of the Supply Chain Support Team based in Kraków and will report to the Supply Chain Support Manager. The team supports road transport bulk fuel deliveries through post-delivery activities across multiple countries and clusters.

Working closely with operational teams, transport contractors, terminals, and business stakeholders, you will play a key role in ensuring smooth execution of post-delivery processes, maintaining operational excellence, supporting continuous improvement initiatives, and contributing to overall supply chain performance.

Responsibilities:

• Confirm product deliveries to customers and support product reconciliation activities using relevant IT systems.
• Process delivery shipments in GSAP accurately and on time, ensuring subsequent invoicing activities can be executed.
• Monitor gains and losses related to road transport movements and support reconciliation processes.
• Handle customer disputes, quantity adjustments, and correction requests within agreed service levels.
• Participate in stakeholder meetings and provide operational updates, performance insights, and process feedback.
• Maintain a strong working knowledge of all systems and tools utilized within the team.
• Develop expertise as a GSAP Super User and contribute to operational flexibility across the team.
• Perform root cause analysis and support continuous improvement initiatives focused on operational efficiency and service quality.
• Ensure compliance with operational procedures, standards, and agreed ways of working.
• Assist with onboarding and training of new team members.
• Coach and support colleagues in resolving operational issues and non-standard situations.
• Monitor process deviations and quality issues, ensuring timely follow-up and resolution.
• Analyse operational KPIs and identify opportunities for performance improvements.
• Support projects focused on enhancing operational performance and efficiency through:
  • driver performance management,
  • reduction of operational errors and exceptions,
  • improved depot data accuracy,
  • KPI monitoring and reporting.
• Act as a focal point during the implementation of new business scenarios, including new customers, suppliers, depots, business models, and operational processes.
• Collaborate closely with Scheduling, Delivery Assurance, Supply Chain, and Road Transport teams to promote effective communication and operational alignment.
• Support month-end closure activities within a fast-paced and high-pressure operational environment.

Requirements:

• Previous experience in Supply Chain, Logistics, Operations, or Finance Operations is preferred.
• Experience working in a multi-country, shared services, or operational support environment is considered an advantage.
• Experience supporting process optimization, operational improvements, or continuous improvement initiatives is beneficial.
• Very good knowledge of Microsoft Excel.
• Experience working with GSAP, SAP, or similar ERP systems.
• Ability to analyse operational data and performance metrics.
• Strong understanding of operational controls, compliance, and process management.
• Strong analytical and problem-solving skills.
• Sound decision-making abilities.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong commercial awareness and customer focus.
• Excellent communication and stakeholder management skills.
• Strong collaboration and teamwork capabilities.
• Ability to coach, support, and motivate team members.
• Continuous improvement mindset with the ability to identify and address root causes of operational issues.
• Advanced English (B2/C1)
• Hourly salary rage up to 50PLN gross.

What we can offer?

• Opportunity to work in an international and dynamic supply chain environment.
• Exposure to end-to-end logistics and road transport operations across multiple countries.
• Hybrid working model (3 days in the office, 2 days remote).
• Professional development within supply chain operations, process improvement, and SAP/GSAP systems.
• Competitive hourly rate of PLN 40-50 gross per hour, depending on experience and qualifications.

We inform you that companies within the Adecco Group operating in Poland have implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco offices.