Supervisor Service Delivery

chrobinson; Poland; Hybrid; PLN 103,000 - 205,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

Cafeteria plan

Employee stock purchase plan (ESPP)

Job summary

C.H. Robinson is seeking a Supervisor Service Delivery to join our Managed Solutions Division in Wroclaw.

You will oversee the execution of the Service Delivery strategy for a specified customer portfolio, ensuring SLA compliance and customer satisfaction while guiding a team. This role combines on-site collaboration with two days in the office and three days of remote work, with travel up to 7.5% and opportunities to develop leadership and continuous improvement capabilities within a global

Qualifications

• Minimum 3 years of operations or customer service experience.
• Previous supervisory experience.
• Experience mentoring and coaching small project teams.
• Ability to travel up to 7.5% domestically and internationally.

Responsibilities

• Drive service delivery strategy execution for assigned customer portfolio.
• Oversee service delivery excellence and customer satisfaction.
• Develop personnel and manage teams; provide coaching.
• Improve operations via continuous improvement approaches.
• Maintain key customer contact for operational needs.
• Collaborate across business areas to standardize practices.

Skills

Problem solving

Communication skills

Leadership

Adaptability

Interpersonal skills

Coaching

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking a Supervisor Service Delivery to join our Managed Solutions Division in Wroclaw. As a key player on our service delivery team, you will be responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. In this key position, you will oversee the responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery "Operational Excellence" via Continuous Improvement approach.

At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

Business Strategy:

• Drive consistent execution that meets Service Delivery requirements and expectations
• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
• Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
• Maintain key customer contact for Service Delivery (Operational) needs
• Collaborate with multiple areas of the business to drive standardization of leading practices

Team Leadership:

• Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
• Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
• Ensure service delivery team has resources required to execute day-to-day operations

QUALIFICATIONS

Required:

• Minimum 3 years of experience in operations and/or customer/client service facing role
• Previous supervisory experience
• Experience mentoring and/ or coaching small project teams
• Ability to travel up to 7.5% (domestically and international)

Preferred:

• Bachelor's degree from an accredited college or university
• Experience executing businesses through Standard Practices and Operational Excellence methodologies
• Proficient in Microsoft Office Suite of programs
• Strong problem-solving and conflict resolution skills
• Ability to adapt and lead in a fast-paced environment
• Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
• Ability to develop strong working relationships, both internally and externally
• High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework
• Ability to work collaboratively within the business setting
• Values a diverse and inclusive work environment

COMPENSATION RANGE

zł102,500.00 - zł205,400.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

WHAT WE OFFER

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms like Percipio
• Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life insurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong.