STP Manager

HSBC Holdings plc; Kraków; On-site; PLN 113,000 - 147,000; Full time

Benefits offered by this job

Additional bonuses for recognition

Multisport card

Private medical care

Life insurance

One‑time reimbursement of home office 

Cafeteria platform

Employee assistance program

Additional contributions to PPK scheme

Corporate parties & events

CSR initiatives

Nursery discounts

Financial support with trainings and教育

Social fund

Flexible working hours

Free parking

Job summary

HSBC Holdings plc in Kraków is seeking an STP Manager to join the System Business Analysis Team within Global Payments Solutions Operations. You will focus on reducing turnaround time in payments processing by improving straight-through processing and first-time resolution.

You will collaborate with Operations and Technology, review technical documentation, and produce MI reports and a monthly STP deck to drive continuous improvement while supporting stakeholders.

Qualifications

• Detailed understanding of payments processing and partner systems.
• Knowledge of GPS, HUB, COGNOS and GPI.
• Strong written and verbal communication to influence stakeholders.
• Analytical problem solving and data analytics.
• Plan and organise effectively while adapting to change and shifting priorities.
• Manage time effectively and deliver under pressure.
• Demonstrate commercial orientation in day-to-day decision making.
• Focus on continuous improvement of STP performance and reduction of manual intervention.

Responsibilities

• Understand payments processing procedures and MI requirements including producing, analysing and interpreting MI.
• Work with Operations and Technology to introduce procedural and technological changes that improve straight through processing of payments.
• Review Functional Specification Documentation and other technical documentation to interpret system behaviour and explain it to non-technical colleagues.
• Produce the monthly STP deck covering highlights and improvements introduced to reduce non-STP volumes.
• Review end-to-end processes and enhance workflows on an ongoing basis to reduce manual intervention and turnaround time.
• Promote the use of self-serve tools with front line relationship managers and the business to reduce reliance on Operations and improve turnaround on customer enquiries.
• Handle ad hoc stakeholder requests by preparing reports, MI and solutions backed by data and metrics.
• Document and assess root causes for STP dips and work with reporting teams to track actions and put prevention measures in place.

Skills

Payments processing

Stakeholder communication

Analytical problem solving

Data analytics

Planning & organisation

Time management

Commercial orientation

Continuous improvement

Tools

GPS

HUB

COGNOS

GPI

Job description

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

The STP Manager role sits within the System Business Analysis Team as part of Payments Services within Global Payments Solutions Operations. The role focuses on reducing overall turnaround time in payments processing by improving straight through processing and first-time resolution. You'll work with Operations, Technology and stakeholders to identify STP issues, document root causes and support sustainable improvements across payments processes and controls. The role follows a regular shift pattern.

What you'll do

• Understand payments processing procedures, standards across markets and MI requirements including producing, analysing and interpreting MI.
• Work with Operations and Technology to introduce procedural and technological changes that improve straight through processing of payments.
• Review Functional Specification Documentation and other technical documentation to interpret system behaviour and explain it to non-technical colleagues.
• Produce the monthly STP deck covering highlights and improvements introduced to reduce non-STP volumes.
• Review end-to-end processes and enhance workflows on an ongoing basis to reduce manual intervention and turnaround time.
• Promote the use of self-serve tools with front line relationship managers and the business to reduce reliance on Operations and improve turnaround on customer enquiries.
• Handle ad hoc stakeholder requests by preparing reports, MI and solutions backed by data and metrics.
• Document and assess root causes for STP dips and work with reporting teams to track actions and put prevention measures in place.

What you need to have to succeed in this role

• Bring a detailed understanding of payments processing and partner systems with upstream or downstream links to Payments Operations.
• Apply knowledge of GPS, HUB, COGNOS and GPI.
• Use strong written and verbal communication to influence and partner effectively with stakeholders.
• Apply analytical problem solving and decision-making skills including data mining and data analytics.
• Plan and organise effectively while adapting to change and shifting priorities.
• Manage time effectively and deliver under pressure.
• Demonstrate commercial orientation in day-to-day decision making and prioritisation.
• Focus on continuous improvement of STP performance and reduction of manual intervention.

What we offer

The pay range for this role is 10 167 PLN - 13 175 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One‑time reimbursement of home office set‑up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.

You'll achieve more when you join HSBC.