Store Manager (m/f/d) - Designer Outlet Kraków

Le Creuset; Kraków; On-site; PLN 150,000 - 210,000; Full time

Job summary

Le Creuset in Kraków seeks a Store Manager to lead daily operations, drive sales, and deliver an exceptional customer experience. You will guide a high-performing team, manage stock, and ensure visual standards while upholding brand values.

The role emphasizes leadership, CRM and POS usage, event organization, and building partnerships to grow the local customer base in a premium retail setting.

Qualifications

• Minimum 5 years’ leadership experience in retail or customer-focused environments.
• Proven ability to lead and develop high-performing teams.
• Experience with premium or quality retail brands.
• Fluent in Polish and English; strong communication and relationship-building.
• Experience with CRM and POS systems, event organization, local partnerships.

Responsibilities

• Drive overall store performance by leading daily operations, achieving sales and profitability targets, monitoring KPIs, and maximizing commercial results.
• Lead, develop, and inspire the team through recruitment, onboarding, coaching, and performance management.
• Deliver an exceptional customer experience by providing outstanding service and building strong client relationships.
• Maintain operational excellence through stock management, visual merchandising, policy compliance, and safe store environment.
• Act as a local brand ambassador by building partnerships and expanding the local customer base.

Skills

Leadership

Retail operations

CRM experience

POS systems

Bilingual Polish/English

Tools

CRM software

Point of Sale systems

Job description

Where passion meets premium – join our retail team!

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary

Join the vibrant world of Le Creuset as a Store Manager, where cookware meets colour, and customers come for inspiration! You’ll be the friendly face helping shoppers discover their next kitchen favourite, sharing product tips, and keeping the store looking fabulous. From ringing up sales to restocking shelves, you’ll bring energy, enthusiasm, and a love for great food and design to every shift.

Drive overall store performance by leading daily operations, achieving sales and profitability targets, monitoring KPIs, and implementing actions to maximize commercial results.

Lead, develop, and inspire the team through recruitment, onboarding, coaching, performance management, and compliant workforce planning, fostering a high-performing and customer-focused culture.

Deliver an exceptional customer experience by ensuring outstanding service, building strong client relationships, and growing customer loyalty through effective CRM and clienteling activities.

Maintain operational excellence through effective stock management, visual merchandising, compliance with company policies and legal requirements, and ensuring a safe and efficient store environment.

Act as a local brand ambassador by building partnerships with key community stakeholders, organizing events, expanding the local customer base, and strengthening brand awareness and engagement.

The Perfect Blend:
What We’re Looking For

Minimum 5 years’ leadership experience in retail or a customer-focused environment, with a proven ability to manage and develop high-performing teams.

Strong commercial acumen with a demonstrated track record of driving sales growth, achieving targets, and delivering exceptional customer service.

Experience within a premium or quality retail brand, with a passion for creating outstanding customer experiences and representing a strong brand identity.

Fluent in Polish and English, with excellent communication and relationship-building skills.

Strong customer engagement and networking skills, including experience with CRM and POS systems, event organization, local partnership development, and community-building initiatives.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history.Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.