Sr. Associate - HRO - Employee Lifecycle Management 5B

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Lublin; Remote; PLN 85,000 - 102,000; Full time

Job summary

Genpact is seeking a Sr. Associate - HRO - Employee Lifecycle Management to handle HR processes for the EMEA region. You will respond to employee inquiries, maintain HR data, and support clients with HR services in a fast-paced, innovation-driven environment.

Proficiency in German (C1) is required, with experience in Workday HCM and related HR tools. This remote role aligns with Poland working shift and global SLAs.

Qualifications

• Bachelors degree in commerce, economics or finance.
• Masters in business admin or analytics preferred.
• Experience with HR processes and lifecycle management.

Responsibilities

• Perform HR processes per global guidance and country rules.
• Respond to queries from EMEA employees and update HR systems.
• Provide active support to employees, managers, and HR teams.
• Process transactions with high accuracy and timely SLAs.
• Advise clients on process improvements and policy references.
• Collaborate to enhance communications and efficiency.

Skills

Customer Care

ERP

Oracle Eloqua

Recruiting

Workday HCM

Workday Performance Management

German (C1)

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Tools

Oracle Eloqua

ERP systems

Workday HCM

Job description

Sr. Associate - HRO - Employee Lifecycle Management

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Duties and responsibilities

• Performing HR processes in line with global directions, legal standards and country specific requirements, existing policies and procedures.
• Provides answers and solutions to all incoming queries from all EMEA employees
• Ensuring accurate data updates in all HR system
• Providing active support for employees, managers and HR departments in personnel administration processes
• Conducting transactions in accordance with the procedures and regulations for the country, with the highest standards of time and quality, accordingly, to agreed SLAs
• Provides answers, solutions and recommendations for inquiries related to HR processes/procedures
• Partnering with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
• Participating in identifying areas to improve communications/processes and efficiency of operations and implementing changes
• Performing diligently all additional duties appointed by Supervisor
• Being active support for other team members in terms of questions related to processes or service for client
• Expanding the knowledge and expertise across entire WFA team
• By way of exception - performing tasks not related to the country / region supported

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning
• SHRM Certified Professional (SHRM-CP) - ProtouchProtouch
• SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

• Customer Care
• Enterprise Resource Planning (ERP)
• Oracle Eloqua
• Recruiting
• Workday HCM
• Workday Performance Management

Language

German (Required)

Language Proficiency - Advanced - C1

Job Type - Regular

Master Skill List - HRO - Employee Lifecycle Management

Remote Type - Remote

Work Shift - Standard (Poland)

Compensation Range - Initial Pay Starting From 8400 PLN

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values‑driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.