Sr. Associate - Customer Care - Blended 5B

Genpact; Lublin; Remote; PLN 86,000 - 108,000; Full time

Job summary

Genpact is seeking a Sr. Associate - Customer Care to join a blended remote team. The role focuses on presenting products, qualifying potential customers, and coordinating with sales and partners.

You will monitor queues, identify customer needs, and support relationship development while driving data quality and process improvements. The position requires a Bachelor's degree and involves working in a dynamic, innovation-driven environment with focus on continuous improvement and stakeholder

Qualifications

• Bachelors in business, marketing, IT or related field.
• Customer care or service experience preferred.
• Strong data handling and analytical skills.

Responsibilities

• Presentation of products, services and promotions following defined processes.
• Qualify potential new customers and forward leads to Sales.
• Act as central contact for trade partners, private and end customers.
• Monitor work queues for new requests and identify customer needs.
• Support sales/marketing in developing sustainable relationships.
• Drive data quality improvements and process efficiency.

Skills

Customer Care

Customer Experience

Data Management

Online Customer Support

Customer Journey Mapping

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Information Technology

Job description

Sr. Associate - Customer Care - BlendedReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionPresentation of products, services, promotions and send product information according to defined processesResponsible for the qualification of potential new customers and forward activities and leads to the Sales Organization or trading partnersAct as central point of contact for all trade partners, private customers, end customers and internal interfacesResponsible for monitoring work queues for new requestsIdentify contacts in new companies and analyze customer needsSupport the sales and marketing functions in the development of sustainable customer relationshipsResponsible for completing assigned tasks within agreed targetsIdentify opportunities to improve data quality & reduce cycle time, Recommendations for ongoing process improvements to drive efficiency and maximize value realizationOther activities delegated by direct supervisorDevelop expertise on processes and on data governanceIdentify opportunities to improve data quality & reduce cycle timeWhen needed - take on or assist with more advanced activitiesParticipate in deployment of new systems and/or new release of existing system including all necessary testing activities depending of process supported (if applicable)Promote a focus on continuous improvement across team through continuous improvement of processes.Analyze negative trends or delays in the process to identify root causes enabling identification of proactive improvement opportunities and if needed take responsibility for escalation of issuesQualificationsBachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - MarketingCertificationsCertified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, ISTQB Certified Tester Foundation Level (CTFL) - SJSI – Stowarzyszenie Jakosci Systemow InformatycznychSJSI – Stowarzyszenie Jakosci Systemow Informatycznych, Professional, Customer Service (PCS) - Horeca Forma Be ProHoreca Forma Be Pro, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstoneRequired SkillsBanking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service Analytics, Data Management, Online Customer SupportLanguageFrench (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -Customer Care - BlendedRemote Type -RemoteWork Shift -Standard (Poland)Compensation Range-Initial Pay Starting From 7200 PLNWhy join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.Kindly please see our Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates