Sr. Account Manager (Poland)

Netflix; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

Netflix in Warsaw is seeking a Senior Account Manager to lead strategic campaigns for top Polish clients. You will own end‑to‑end campaign execution, collaborate with Sales Partners, and drive revenue while ensuring flawless delivery and client service.

Ideal candidates have 5+ years in digital media account management, strong English and Polish, and hands‑on experience with CRM/OMS and ad servers, plus proven cross‑functional project management.

Qualifications

• 5+ years of experience in Account Management or Sales Planning in the digital media industry.
• Excellent verbal and written communication skills in English and Polish.
• Experience working in Sales Operation systems (CRM, OMS, Ad Servers).
• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising.

Responsibilities

• Manage top and strategic accounts in partnership with Sales and drive revenue growth.
• Lead and maintain training materials for the AM organization and mentor new team members.
• Serve as first escalation point for Account Managers on the team.
• Collaborate with Sales Enablement to develop new products and optimize processes.
• Build SME capabilities for country, market, or agency Hold Co.
• Partner with Sales Manager to understand client goals and deliver excellent customer service.
• Host weekly Pipeline & Pacing meetings with Sales Partners.
• Lead strategic media planning for key accounts and contribute to RFP responses.
• Host campaign kickoff meetings and gather launch assets.
• Coordinate with cross-functional teams to produce creative assets.
• Share learnings with other regions and implement best practices.
• Work with Campaign Management and Ad Operations for order delivery and troubleshooting.
• Oversee delivery performance and optimize campaigns with clients.
• Provide post-campaign wrap reports and insights.
• Navigate escalations and contribute to long-term fixes.
• Maintain in-depth knowledge of ad products and policies.
• Develop SME depth in focused areas and support managers.
• Contribute to monthly billing and invoicing with clients and finance.
• Establish strong relationships with client and agency partners.

Skills

Account management

Sales planning

English proficiency

Polish proficiency

CRM systems

Ad operations familiarity

Data analysis

Project management

Cross-functional collaboration

Strategic thinking

Tools

CRM systems

OMS

Ad servers

Job description

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
As our business grows, we’re bringing the ads plan to even more members around the world. Starting in 2027, Netflix’s ads plan will expand to several new countries, including Ireland, Austria, Switzerland, Poland, Denmark, Sweden, Norway, the Netherlands and Belgium, giving members more plan options and advertisers more opportunities to reach our audience. We are looking for team members who will be instrumental in shaping this quickly evolving business area for Netflix, including a Senior Account Manager based in Warsaw.
The Senior Account Manager will be responsible for leading the pre-to-post sale campaign execution workflow as a strategic partner to Netflix Sales Partner(s) for agencies and clients in Poland. Our Senior Account Managers will partner with clients and sales on RFP responses, media plan generation, campaign execution and monitoring delivery performance to ensure flawless execution and excellent client service.
Sr. Account Managers will also be responsible for being the first point of escalation for the other Account Managers on their teams. They will have subject‑matter expertise on the business that they support and will partner with Account Management Leadership on Sales Enablement Development for internal and offshore teams and assist in Onboarding new hires.

Key Responsibilities

• Manage our top and strategic accounts in partnership with Sales team and driving revenue growth
• Lead and maintain training materials for the AM organization, build templates and be responsible for training new AMs who join their team in partnership with Sales Enablement
• 1st point of escalation for Account Managers on their team vs. immediate escalation to management
• Assist managers and partner with Sales Enablement in developing and continually enhancing new products, improving processes, running projects or workflows to ensure effectiveness.
• Relied upon as an SME for their Country, Market, or Agency Hold Co.
• Partner with aligned Sales Manager and/or Sr. Sales Partners to understand client goals and objectives in order to deliver excellent customer service
• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance
• Lead strategic media planning for key accounts and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
• Host campaign kick‑off meetings and partner with client on gathering campaign launch assets
• Partner with cross‑functional teams on the production of custom creative assets
• Collaborate with Account Managers in other regions to share learnings and best practices
• Work closely with Campaign Management and Ad Operations for flawless order implementation and technical troubleshooting
• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics
• Provide clients with necessary campaign performance including post‑campaign wrap reports
• Ability to navigate campaign escalations and contribute to long‑term solutions to prevent similar issues in the future
• Maintain an in‑depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies.
• Build SME capabilities in specific areas and add depth where managers require full details on a topic
• Contribute to monthly billing & invoicing process with clients and finance
• Establish strong working relationships with client and agency partners, leaning into the sales strategy of the market or the book of business

We’re Looking For

• 5+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising
• Excellent verbal and written communication skills in English and Polish
• Experience working in Sales Operation systems (CRM, OMS, Ad Servers)
• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising
• Strong analytical and strategic thinking abilities with the ability to make data digestible for cross‑functional stakeholders
• Proven project management skills with ability to multitask and manage requests from various stakeholders.
• Familiarity with Advertising Research and Verification vendors like Nielsen, ComScore, Moat, Integral Ad Science, DoubleVerify, Kantar, etc.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal‑opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.