Specialist, Client Processing II

BNY Mellon; Wrocław; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

BNY Mellon in Wroclaw, Poland is seeking a Specialist 2, Client Operations to join our Loans Enablement Platform (LEP) team. You will support a wide range of LEP activities, taking ownership of operational processes, managing exceptions, and working closely with stakeholders to deliver high-quality service.

You will handle complex cases, contribute to process improvements, and help maintain a strong risk and control environment.

Qualifications

• 2-4 years of experience in operations or financial services.
• Experience in loan servicing or lending operations is desirable.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication; ability to work under pressure.

Responsibilities

• Manage day-to-day operational activities across the LEP, including complex transactions and exceptions.
• Review and process transactions accurately and in line with procedures and controls.
• Investigate and resolve issues, breaks, and client inquiries.
• Partner with internal teams to resolve issues and support service delivery.
• Help ensure compliance with service levels, controls, and regulatory requirements.
• Identify opportunities to improve processes and increase efficiency.
• Support incident management, escalations, and root cause analysis.
• Perform controls, reconciliations, and quality checks, escalating risks when needed.
• Provide guidance and support to less experienced team members.
• Assist with operational change initiatives, testing, and new client or process onboarding.

Skills

Operations experience

Analytical skills

Communication skills

Ability to work under pressure

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist 2, Client Operations to join our Loans Enablement Platform (LEP) team in Wroclaw, Poland. In this role, you will support a wide range of LEP activities, taking ownership of operational processes, managing exceptions, and working closely with stakeholders to deliver high-quality service. You will handle complex cases, contribute to process improvements, and help maintain a strong risk and control environment.

In this role, you’ll make an impact in the following ways:

• Manage day-to-day operational activities across the LEP, including complex transactions and exceptions.
• Review and process transactions accurately and in line with procedures and controls.
• Investigate and resolve issues, breaks, and client inquiries.
• Partner with internal teams to resolve issues and support service delivery.
• Help ensure compliance with service levels, controls, and regulatory requirements.
• Identify opportunities to improve processes and increase efficiency.
• Support incident management, escalations, and root cause analysis.
• Perform controls, reconciliations, and quality checks, escalating risks when needed.
• Provide guidance and support to less experienced team members.
• Assist with operational change initiatives, testing, and new client or process onboarding.

To be successful in this role, we’re seeking the following:

• 2-4 years of experience in operations, financial services, loan servicing, lending operations, or a similar environment.
• Prior experience within the Loans business, including loan servicing, lending operations, or syndicated loan administration, is highly desirable and will be considered a significant advantage.
• Ability to work independently and manage complex tasks effectively.
• Understanding of operational controls, risk management, and escalation procedures.
• Strong problem-solving and analytical skills.
• Ability to build effective relationships and collaborate across teams.
• Strong verbal and written communication skills.
• Ability to work under pressure, manage priorities, and meet deadlines.
• A continuous improvement mindset with a focus on efficiency and quality.
• Strong attention to detail, ownership, and accountability

At BNY, our culture speaks for itself, check out the latest BNY news at:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

• Locations Centrum CP 3, Wroclaw, 50-529, PL