Spanish-Speaking Customer Service Coordinator - Hybrid

Newell Brands; Województwo wielkopolskie; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after training

Private healthcare

Pension plan with company contribution

Life insurance

Multisport Card

Job summary

Newell Brands in Poznań, Poland, is seeking a Customer Service Coordinator to provide Spanish-language service for business customers in EMEA. You will be the main contact for assigned customers, ensuring timely order delivery and high-quality service, with training and development supported.

The role involves working with Sales, Supply Chain, and Distribution, handling SAP-based order processing, and maintaining customer portals, with on-site training followed by a hybrid work setup.

Qualifications

• Fluent Spanish (written & spoken) and English proficiency.
• Customer- and detail-oriented mindset.
• Good command of Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication skills and teamwork.

Responsibilities

• Process sales orders received from customers, sales agents and internal teams.
• Submit requests to create new customer accounts and update existing customer records.
• Provide professional advice on our product range.
• Proactively inform customers about current promotions and marketing activities.
• Work closely with the Sales team, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training will be provided!).
• Communicate with customers by email and telephone.

Skills

Fluent Spanish

English communication

Tools

SAP

Salesforce

Microsoft Office

Job description

Newell Brands in Poznań, Poland, is seeking a Customer Service Coordinator to provide Spanish-language service for business customers in EMEA. You will be the main contact for assigned customers, ensuring timely order delivery and high-quality service, with training and development supported.

The role involves working with Sales, Supply Chain, and Distribution, handling SAP-based order processing, and maintaining customer portals, with on-site training followed by a hybrid work setup.