FR/EN Bilingual Consumer Support Specialist – Hybrid

Newell Brands; Poznań; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Private healthcare

Pension plan with company contribution

Fully sponsored life insurance

LinkedIn Learning access

Discounts on Parker, DYMO, Sharpie, §

Multisport card or cinema tickets

Employee Referral Program

Give@Newell charity time-off

Modern air-conditioned office in city

Friendly multicultural environment

Job summary

Newell Brands is seeking a Consumer Services Representative (English & French) in Poznan to engage with consumers across email, chat, phone and social channels. You will apply your language skills to handle pre-sales and after-sales inquiries and resolve issues with a consumer-centric approach.

You will learn and use tools like CRM, SAP, and other platforms while delivering accurate product information, documenting interactions, and seeking solutions for unusual queries.

Qualifications

• Fluent French (C1) and English (C1) (spoken & written).
• Good command of MS Word and Outlook.
• Outgoing with excellent communication skills (verbal & written).
• Empathy and openness for working with consumers.

Responsibilities

• Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
• Create and maintain consumer information and case management to relay accurate information back to the business.
• Uses knowledge of products to ensure accurate information is communicated to consumers.
• Seeking solutions in case of unusual queries or requests
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Skills

Fluent French

Fluent English

MS Word

Outlook

Communication skills

Empathy

Tools

Salesforce

SAP

Bazaarvoice

Sprinklr

Job description

Newell Brands is seeking a Consumer Services Representative (English & French) in Poznan to engage with consumers across email, chat, phone and social channels. You will apply your language skills to handle pre-sales and after-sales inquiries and resolve issues with a consumer-centric approach.

You will learn and use tools like CRM, SAP, and other platforms while delivering accurate product information, documenting interactions, and seeking solutions for unusual queries.