Spanish-Speaking Collections Specialist

HEINEKEN Global Shared Services; Kraków; On-site; PLN 60,000 - 100,000; Full time

Job summary

HEINEKEN Kraków (HEINEKEN Global Shared Services) seeks a motivated Collections Specialist to manage intercompany collections, reconcile accounts, and resolve outstanding balances in a multinational finance environment.

The role emphasizes customer relationship management, dispute resolution, and collaboration with Sales, Customer Service, and Pre-Legal teams to ensure timely cash collection and process improvements.

Qualifications

• Spanish at least C1 level.
• English B2 or better.
• strong customer focus and communication skills.
• solid negotiation and influencing skills, with the ability to handle resistance effectively.
• strong analytical and problem-solving abilities.
• good understanding of the end-to-end Order to Cash process.
• business knowledge, including logistics.
• ability to identify root causes and translate them into improvements.
• proven experience in written and verbal communication across diverse stakeholders.
• experience working in a multinational environment (including Shared Services Centres).
• mindset and behaviours aligned with HEINEKEN Finance Behaviours.
• strong practical skills in Excel, Word, PowerPoint, SAP, Heiflow.

Responsibilities

• Managing the Customer Ledger and achieving collection targets.
• Partnering with OpCos to support collections and disputes resolutions.
• Building strong customer relationships and handling inquiries with high service levels.
• Identifying and resolving held orders and credit limit issues per policy.
• Analyzing root causes to resolve disputes and prevent recurrence.
• Driving process improvements with analytical and digital skills.
• Collaborating with HGSS teams to ensure process compliance.
• Providing updates to the Team Leader on progress and opportunities.
• Developing finance skills and business knowledge further.
• Ensuring adherence to controls and company policies, suggesting improvements.

Skills

Spanish (C1)

English (B2+)

Customer focus

Negotiation

Analytical thinking

Problem solving

Order to Cash

Logistics knowledge

Communication skills

Root cause analysis

Multinational experience

HEINEKEN Finance Behaviours

Excel

Word

PowerPoint

SAP

Heiflow

Tools

SAP

Heiflow

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

HEINEKEN Kraków (HEINEKEN Global Shared Services) seeks a motivated Collections Specialist to manage intercompany collections, reconcile accounts, and resolve outstanding balances in a multinational finance environment.

The role emphasizes customer relationship management, dispute resolution, and collaboration with Sales, Customer Service, and Pre-Legal teams to ensure timely cash collection and process improvements.