SM&CR Specialist

Aon plc; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Aon plc in Kraków is seeking a SM&CR Specialist to support UK supervised businesses in meeting SM&CR requirements, operating and improving controls, procedures and systems. You will be the lead administrator of the SM&CR management system and a key contact for Fitness & Propriety activity.

The role sits in the UK Risk & Compliance team, based in Kraków, with services across all UK regulated entities. Hybrid work arrangement.

Qualifications

• Degree level qualification or equivalent relevant industry experience with strong English skills (minimum B2+/C1).
• Extensive knowledge of SM&CR regulation and its implementation in businesses.
• Strong analytical skills to review situations, data and documents to provide clear opinions and recommendations.
• Dynamic, proactive and diplomatic, with the ability to influence decision-making at management level.
• A collaborative team player who understands Aon’s businesses and organisational structure.

Responsibilities

• Maintain accurate records for Aon UK’s Senior Manager and Certified populations (including overseas staff where relevant).
• Oversee the accuracy and timeliness of FCA Directory notifications.
• Operate the annual Fitness & Propriety (F&P) process for Senior Manager and Certified populations and advise on F&P matters.
• Act as principal contact for HR Global Operations to support background checks and F&P assessments.
• Maintain, review and improve SM&CR processes and procedures.
• Provide day-to-day oversight of SM&CR system supplier relationship and coordinate with IT relationship owners to resolve issues.
• Lead administrator for the SM&CR system, including user access management and system changes.
• Promote understanding and adoption of SM&CR requirements across the business.

Skills

English proficiency

Analytical skills

Communication skills

Diplomacy

Team player

Education

Degree level qualification

Job description

SM&CR Specialist – UK Risk & Compliance (Krakow)

Do you enjoy making complex regulation work in practice and ensuring businesses stay on the right side of the rules? Are you ready to become a key point of expertise on the UK Senior Managers & Certification Regime (SM&CR) for a leading global firm? This is a hybrid role with the flexibility to work both virtually and from our Krakow office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this role, you will support Aon’s UK supervised businesses in meeting SM&CR requirements by operating and improving SM&CR controls, procedures and systems. You will be the lead administrator of the SM&CR management system and a key point of contact for Fitness & Propriety (F&P) activity and queries. The role is part of the Aon UK Risk & Compliance (R&C) team, based in Krakow, and provides services across all UK regulated entities.

Your day‑to‑day responsibilities will include:

• Working as part of the SM&CR team to maintain accurate records for Aon UK’s Senior Manager and Certified populations (including overseas staff where relevant).
• Supervising the accuracy and timeliness of Aon UK’s FCA Directory notifications.
• Operating the annual Fitness & Propriety (F&P) process for Senior Manager and Certified populations and acting as an advisor to the SM&CR team on F&P matters.
• Acting as the principal point of contact for queries from HR Global Operations to support background checks and F&P assessments.
• Helping to maintain, review and improve Aon UK’s SM&CR processes and procedures.
• Providing day‑to‑day oversight of the SM&CR system supplier relationship, working with IT relationship owners to resolve or raise service issues.
• Serving as lead administrator for the SM&CR system, including user access management, system changes in line with the contract, and handling change requests with the supplier.
• Acting as an ambassador for the SM&CR team, promoting good understanding and adoption of SM&CR requirements across the business.

How this opportunity is different

This role places you at the heart of how Aon meets one of the UK’s most important regulatory frameworks. You will:

• Work closely with colleagues in UK Risk & Compliance, HR Global Operations, IT and business leaders across all UK regulated entities.
• Become a go‑to specialist on SM&CR, especially on Fitness & Propriety and the operation of the SM&CR system.
• Gain visibility across multiple Aon businesses and functions, building a broad understanding of the UK regulatory environment and Aon’s organisation.
• Help shape and improve SM&CR processes and controls, contributing directly to how Aon demonstrates good governance and regulatory compliance.
• Join an inclusive, diverse and supportive team that is united by Aon’s purpose and passionate about making colleagues and clients successful.

Skills and experience that will lead to success

• Degree level qualification or equivalent relevant industry experience, with strong English skills (minimum B2+/C1, written and spoken) and excellent verbal, interpersonal and written communication.
• Extensive knowledge of SM&CR regulation and its implementation in businesses, and a good understanding of the UK regulatory environment with experience in regulatory or compliance‑related roles.
• Strong analytical skills and the ability to review situations, data and documents to provide clear opinions and recommendations; confident communicating, educating and training others, including face‑to‑face.
• Dynamic, proactive and diplomatic, with the ability to influence decision‑making at management level, encourage action and act as a trusted partner to collaborators.
• A collaborative team player who brings energy and enthusiasm to the role, and ideally an understanding of Aon’s businesses and organisational structure or the ability to build this quickly.

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