Site IT Operations Coordinator & Asset Specialist

Airbus Helicopters; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Airbus Helicopters Polska Sp. z o.o. is launching a Kraków Center and seeks a Site IT Operations Coordinator & Asset Specialist. You will be the IT focal point for Kraków, ensuring timely IT support and business continuity across the site.

The role covers asset management, provisioning, security, disaster recovery testing, 24/7 support readiness, and ITIL-based processes to maintain reliable operations. Fluency in English is essential.

Qualifications

• IT or engineering degree required.
• 3–5 years IT related experience.
• IT Asset Management (ITAM) & Logistics knowledge including leasing and stock management.
• Infrastructure Operations & Business Continuity knowledge and data integrity focus.
• ITIL Framework & Technical Support experience for structured processes.

Responsibilities

• Perform asset management service masterisation, HW ownership, stock, leasing and hardware support.
• Ensure HW provisioning including stock management, device enrolment and setup, local support.
• Manage local hardware and consumables; provisioning of software packages and upgrades.
• Maintain infrastructure in line with OLA/SLAs and monitor system performance against SLAs.
• Lead disaster recovery tests; supervise backups and propose improvements.

Skills

IT Asset Management

ITIL Framework

Infrastructure Operations

Business Continuity

Cross-functional communication

Fluent English

Attention to detail

Optimization mindset

Resilience & stress tolerance

Education

IT or engineering degree

Tools

ITAM software

ITSM tools

Backup/DR tooling

Job description

Job Description

As part of Airbus's ambition to grow a proficient and competitive Engineering organisation, we are launching a Commercial Aircraft Engineering Centre in Poland. This initiative aims to leverage Poland's talent pool and technological ecosystem, specifically in the field of Propulsion systems, while supporting our broader Engineering workload and competitiveness requirements, and reinforcing Airbus’ strategic engagement with Poland.

Role Overview

Join Airbus Poland Engineering center, as the Site IT Operations Coordinator & Asset Specialist. You will be the IT focal point for the Kraków Center, ensuring that all IT support activities in Kraków are performed in time and support business continuity.

Key Responsibilities

• Performs asset management service masterisation actions, HW ownership incl. Stock, Leasing & HW support
• Ensures HW provisioning leasing, stock management, device enrolment & ZTE setup, local support service
• Manages the local hardware and consumables
• Ensures the provisioning of new software packages and upgrades.
• Maintains the infrastructure in operational condition in line with OLA/SLAs.
• Monitors and tracks system performance against negotiated service-level agreements (SLAs).
• Manage the Security Exception requests.
• Communicates improvement, updates and obsolescence management of products to the IT Product Manager.
• Provides support 24 hours per day, 7 days per week, depending on the needs of the company and the use of automated scheduling and remote monitoring.
• Performs the ITIL based support processes that include incident, problem, change, configuration, and event management. Participate in documentation and process building.
• Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.
• Supervises system backup processing, and leads disaster recovery tests. Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.
• Propose continuous improvement solutions.

The Ideal Profile

• IT or engineering degree
• between 3 to 5 years of professional IT related experience
• IT Asset Management (ITAM) & Logistics knowledge as a large part of activities consist masterization, leasing, and stock management
• Infrastructure Operations & Business Continuity knowledge as the guardian of local infrastructure availability and data integrity
• ITIL Framework & Technical Support knowledge to perform structured support methodologies rather than ad-hoc troubleshooting.
• Fluent in English
• Resilience & stress tolerance
• Cross-functional communication skills to relay product updates, local issues, and hardware obsolescence data directly to the IT Product Manager
• An optimization mindset to look at current workflows and propose solutions that boost system reliability and efficiency.
• Rigorous attention to detail

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

Company: Airbus Helicopters Polska Sp. z o.o.

Employment Type: Permanent

Experience Level: Professional

Job Family: Digital