Site IT Operations Coordinator & Asset Specialist

Airbus; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Airbus Helicopters Polska Sp. z o.o. seeks a Site IT Operations Coordinator & Asset Specialist for the Kraków Center to ensure timely IT support and business continuity.

You will manage asset lifecycle, hardware provisioning, and local IT services in a multinational setting. Ideal candidates have 3–5 years IT experience, strong ITAM knowledge, ITIL familiarity, and fluent English. The role requires collaboration across teams, rigorous attention to detail, and a proactive mindset to improve

Qualifications

• IT or engineering degree.
• 3–5 years IT-related professional experience.
• IT Asset Management & logistics knowledge.
• Infrastructure Operations & Business Continuity knowledge.
• ITIL framework & Technical Support knowledge.
• Fluent in English.
• Resilience & stress tolerance.
• Cross-functional communication with IT Product Manager.
• Optimization mindset to boost system reliability.
• Rigorous attention to detail.

Responsibilities

• Performs asset management service masterisation actions; HW ownership incl. Stock, Leasing & HW support.
• Ensures HW provisioning: leasing, stock mgmt, device enrolment & setup, local support service.
• Manages the local hardware and consumables.
• Ensures the provisioning of new software packages and upgrades.
• Maintains the infrastructure in operational condition in line with OLA/SLAs.
• Monitors and tracks system performance against SLAs.
• Manage the Security Exception requests.
• Communicates improvements, updates and obsolescence management of products to the IT Product Manager.
• Provides support 24 hours per day, 7 days per week, depending on needs.
• Performs ITIL-based support processes: incident, problem, change, configuration, and event management; participates in documentation and process building.
• Analyzes console messages, diagnoses system failures and takes corrective action; escalates as needed.
• Supervises system backup processing and leads disaster recovery tests; identifies and implements improvement solutions.

Skills

ITAM & Logistics

IT Infrastructure Ops

ITIL / Support processes

Fluent English

Cross-functional communication

Resilience under pressure

Attention to detail

Optimization mindset

Education

IT or engineering degree

Job description

## Site IT Operations Coordinator & Asset SpecialistApplylocations: Krakow Areatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR10427413****Job Description:********Site IT Operations Coordinator & Asset Specialist - Airbus Commercial Engineering Center******As part of Airbus's ambition to grow a proficient and competitive Engineering organisation, we are launching a Commercial Aircraft Engineering Centre in Poland. This initiative aims to leverage Poland's talent pool and technological ecosystem, specifically in the field of Propulsion systems, while supporting our broader Engineering workload and competitiveness requirements, and reinforcing Airbus’ strategic engagement with Poland.****Role Overview****Join Airbus Poland Engineering center, as the Site IT Operations Coordinator & Asset Specialist****You will be the IT focal point for the Kraków Center, ensuring that all IT support activities in Kraków are performed in time and support business continuity.****The mission will have two dimensions:*** **the first part that will be related to the activities dependant from central Airbus commercial solutions (mostly asset related and proximity support actions)*** **the second part where the local team will be fully in charge and will not be dependant from a central team****Key Responsibilities*** **Performs asset management service masterisation actions, HW ownership incl. Stock, Leasing & HW support*** **Ensures HW provisioning leasing, stock mngmt, , device enrolment & ZTE setup, local support service*** **Manages the local hardware and consumables*** **Ensures the provisioning of new software packages and upgrades.*** **Maintains the infrastructure in operational condition in line with OLA/SLAs.*** **Monitors and tracks system performance against negotiated service-level agreements (SLAs).*** **Manage the Security Exception requests.*** **Communicates improvement, updates and obsolescence management of products to the IT Product Manager.*** **Provides support 24 hours per day, 7 days per week, depending on the needs of the company and the use of automated scheduling and remote monitoring.*** **Performs the ITIL based support processes that include incident, problem, change, configuration, and event management. Participate in documentation and process building.*** **Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.*** **Supervises system backup processing, and leads disaster recovery tests. Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.*** **Propose continuous improvement solutions.**## ****The Ideal Profile***** **IT or engineering degree*** **between 3 to 5 years of professional IT related experience*** **IT Asset Management (ITAM) & Logistics knowledge as a large part of activities consist masterization, leasing, and stock management*** **Infrastructure Operations & Business Continuity knowledge as the guardian of local infrastructure availability and data integrity*** **ITIL Framework & Technical Support knowledge to perform structured support methodologies rather than ad-hoc troubleshooting.*** **Fluent in English*** **Resilience & stress tolerance*** **Cross-functional communication skills to relay product updates, local issues, and hardware obsolescence data directly to the IT Product Manager*** **An optimization mindset to look at current workflows and propose solutions that boost system reliability and efficiency.*** **Rigorous attention to detail****This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.**This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.********Company:********Airbus Helicopters Polska Sp. z o.o.**Employment Type:**Permanent-------**Experience Level:**Professional**Job Family:**Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.