ServiceNow Technical Consultant

Fujitsu; Łódź; Hybrid; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Private medical care

Group life insurance

Work from home / flexible location

Job summary

Fujitsu is seeking a ServiceNow Technical Consultant in Poland to design and deliver medium to complex ServiceNow solutions. You will work with the sales team and clients to translate business needs into technical architectures, configurations, and integrations. The role requires hands-on configuration, administration, and ongoing optimization of ServiceNow modules.

Join Fujitsu Technology Solutions Sp. z o.o.

Qualifications

• Proven experience with ServiceNow configuration, administration, and support.
• Knowledge of at least two of: ServiceNow AI Agents, CSM, Data Foundation (CMDB & CSDM), GRC, TPRM, HRSD, IRM, ITSM, Platform Administration, System Administration, VR.

Responsibilities

• Design medium to complex architectures and solutions for customers.
• Provide technical advice to sales, managers and colleagues as needed.
• Create and maintain technical documentation and project artifacts.
• Support integration and lifecycle activities for modules and products.

Skills

ServiceNow platform experience

Platform Administration

IT Service Management (ITSM)

Governance, Risk and Compliance (GRC)

Job description

Job Location: Lodz, Katowice

Location Flexibility: Multiple Locations in Country

Req Id: 10325

Posting Start Date: 7/29/26

Looking for new challenges?

At Fujitsu, we believe work should empower you – not just professionally, but personally. Whether you're solving global challenges or improving your community, you’ll have the tools, support, and freedom to make a real impact.

We are Fujitsu – a global leader in Japanese information and communication technology (ICT). We deliver innovative solutions, advanced technology products, and services that empower businesses to thrive and create a sustainable future. With a focus on collaboration and trust, we work hand-in-hand with our customers to transform industries, communities, and the world.

Join us and take your career to the next level as ServiceNow Technical Consultant . Explore the details, submit your CV, and start shaping your future with Fujitsu!

What’s the role about?

Purpose Of Role

The role holder is a competent design authority on medium or more complex solutions, demonstrating an understanding of the customers’ business and commercial issues. They identify, design and deliver medium or more complex architectures, strategies and specific solutions. In addition, the role holder will provide technical advice and assistance to the sales force, managers and colleagues as needed. The role holder may also manage a small design team.

Key Activities

• Product Development. Designs medium and complex size solutions develops, implements and tests modules and products in line with agreed timelines, budget, costs, quality and development standards. Actively participates in calculation of development and product costs. Contributes to the production, maintenance and/or testing of maintainable solutions with a low density of defects. Using company prescribed methodologies, can demonstrate a contribution to the definition of customer overall IT architecture, including new solutions of medium size and complexity and which contain solution components from contributing specialists.
• IT Integration. Provides integration facilities and provisions logistics.
• Process Improvement. Suggests and implements proposals for process improvements within projects.
• Innovation. Uses new technologies and methods actively to develop highly competitive products.
• Documentation. Provides technical documentation on medium size and complex modules / products, following internal standards. Creates documentation on development work: analytical documentation on the required code and functionality changes as well as technical specifications and manuals. Creating process documentation related to creating and developing software (plans, schedules, estimates, general scope of work)
• Project: Creates project documentation related to creating and developing software (plans, schedules, estimates, general scope of work), creates sales documentation (offers, project descriptions, role descriptions, PoC)
• Maintenance. Provides Back Level maintenance support, including problem solving, for own modules and if necessary, for foreign (sourced from third party supplier) components.
• Lifecycle. Provides development support during lifecycle of modules and products, bugfixing activities. Is responsible for development of new versions and updates based on defined requirements.
• Technical Expertise. Maintains high level of product and solution knowledge. Ensures that their skill profile is up to date. Influences own team by contributing to team meetings, quality assuring deliverables etc. Can evidence regular contributions to customer forums, conferences and professional bodies. Business development. Establishes customer requirements for a solution building strong relationships and acting as a major influence in the customer choosing Fujitsu. Knowledge re-use. Shares knowledge with colleagues to make a useful contribution to Fujitsu’s knowledge base.

Who are we looking for?

• Proven experience working with the ServiceNow platform, including platform configuration, administration, and support.
• Knowledge of 2 of the following list:
  • ServiceNow AI Agents
  • Customer Service Management (CSM)
  • Data Foundation (CMDB & CSDM)
  • Governance, Risk and Compliance (GRC)
  • Third-Party Risk Management (TPRM)
  • HR Service Delivery (HRSD)
  • Integrated Risk Management (IRM)
  • IT Service Management (ITSM)
  • Platform Administration
  • System Administration
  • Vulnerability Response (VR)

What can you expect from us?

At Fujitsu, We’re Committed To Supporting Our Employees In Every Aspect Of Their Professional And Personal Lives. Here’s What We Offer

Health and well-being

• Private medical care.
• Group life insurance.

Flexibility at work

• Work from modern offices with parking or from home.
• Workation.

Perks And Benefits

• Sport cards.

Growth opportunities

• Free e-learning platforms.
• Shared costs for professional training and certifications.

Why Fujitsu?

We combine innovation with purpose, empowering you to bring your whole self to work. Join us and help shape a future where technology improves lives.

Based on Article 24(6) of the Act of 14 June 2024 on the Protection of Whistleblowers (Journal of Laws of 2024, item 928), the employer provides information on the internal reporting procedure in force at Fujitsu Technology Solutions Sp. z o.o. The procedure is available at the following links: Internal-reporting-procedure.pdf, Procedura-zgłoszeń-wewnętrznych.pdf

Relocation Supported: No

Visa Sponsorship Approved: No