ServiceNow Lead

Intellias; Poland; On-site; PLN 210,000 - 270,000; Full time

Job summary

Intellias is seeking a ServiceNow Senior/Lead Developer in Poland to lead end-to-end HRSD and custom application development for a global manufacturing client. You will own technical design, development, testing, cutovers, and production deployment, coordinate a multinational team, and ensure architecture alignment with best practices.

Excellent communication in English, stakeholder management, and strong delivery discipline are essential to drive on-time deployments in a fast-moving, enterprise

Qualifications

• 6+ years of IT working experience, including multinational companies.
• 6+ years of experience in major enterprise-scale ServiceNow implementations (requirements, development, testing, cutovers).
• 1+ years of experience coordinating technical teams.
• Experience in ServiceNow HRSD development and Custom Applications.
• Expert knowledge of ServiceNow integration solutions.
• Experience implementing and configuring NowAssist (admin and prompts creation).
• Strong experience in project management, governance, DevOps and Agile delivery.
• Understanding IT processes/frameworks like VeriSM, ITIL, IT4IT, COBIT.
• Excellent interpersonal communication, negotiation and presentation skills.
• Fluent English written and spoken.

Responsibilities

• Technical design, development, unit testing and production deployment in the assigned area.
• Ensure solution aligns with ServiceNow best practices and architecture standards throughout delivery lifecycle.
• Ensure quality of technical deliverables, security, performance, UX, and integration.
• Regular interaction with development team: task assignment, results validation, reporting to Team/Project Manager.
• Collaborate with Business Users and Analysts to gather requirements and discuss results.
• Perform peer reviews for developments by the Dev team.
• Sign off at key quality gates (design, QA, PROD) and ensure transition to operations.
• Ensure readiness of the solution for future operational support.

Skills

ServiceNow HRSD

Leadership

Agile

DevOps

Integration

NowAssist

Platform Governance

Stakeholder communication

Project management

English

Job description

Our client is the fastest-growing global manufacturing company. It is an international corporation with over a hundred years of history, internationally recognized brands, and Reduced-Risk Products.

Intellias' mission is to support its strategy and efforts in the Digital and e-commerce space (e-commerce and other apps mobile apps, payment gateways, loyalty system, search engine, employee management, identity management, etc.)

ServiceNow Senior/Lead Developer will be responsible for end-to-end delivery of mid-scale ServiceNow HRSD and Custom Applications development initiatives.

Requirements

• 6+ years of IT working experience, including solid work experience in multinational companies
• 6+ years of experience in managing major enterprise-scale implementations of ServiceNow solutions, including requirements gathering, development, testing, and cutovers
• 1+ years of experience in technical team coordination
• Experience in ServiceNow HRSD development, Custom Applications developments and Platform Architecture
• Expert Knowledge of ServiceNow Integration solutions
• Experience in implementing and configuration of NowAssist (administration and skills&prompts creation)
• Strong experience in project management
• Strong experience in Platform Governance, DevOps and Agile Delivery
• Ability to establish and maintain the development of lifecycle processes, like release strategy, cutover and rehearsal plans, quality gates, testing, data governance, and operational support standards, etc.
• Good understanding of IT Processes and frameworks like VeriSM, ITIL, IT4IT, COBIT, etc.
• Good Team leadership capabilities and management skills
• Excellent interpersonal communication, negotiation, and presentation skills
• Ability to keep strong relationships with key stakeholders, communicate and deliver executive presentations to senior management
• Ability to deliver on time, challenge project managers, and follow up promptly on any issues and/or risks identified
• Fluent English written and spoken

Responsibilities

• Responsible for technical design, development, unit testing, and production deployment in the assigned area.
• Ensure that the solution is aligned with the ServiceNow best practices and architecture standards throughout the whole delivery lifecycle
• Ensure quality of technical deliverables, adherence to best practices for security, performance, health, UX, integration
• Regular interaction with the Team of developers: assigning tasks, validation of results, making sure work is delivered in efficient way, reporting result of the team to Team Manager and Project Manager
• Regular collaboration with Business Users and Business Analysts regarding gathering requirements and discussing results of the work
• Perform Peer reviews for developments performed by Dev team
• Sign off at the key quality gates (solution design, move to QA, move to PROD etc.).
• Ensure technical readiness of the solution for future operational support and ensure successful transition from the project team to operational support