ServiceNow ITSM Technical Lead & Platform Architect

Sii Poland; Białystok; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Regular integration events

Open and accessible management team

Job summary

Sii Poland is seeking an experienced ServiceNow ITSM Technical Leader to drive delivery, enhancements, and operations of the ServiceNow platform in a SIAM multi-vendor environment. You will lead a distributed team of developers, own technical leadership, and engage stakeholders to ensure high-quality ITSM services.

In this role you will design workflows and integrations, manage releases and upgrades, mentor staff, and uphold ITIL governance while continuously improving platform performance and

Qualifications

• Minimum 5 years in ServiceNow with ITSM focus.
• Experience leading a distributed team of developers.
• Strong knowledge of ITIL and service management best practices.
• Hands-on ServiceNow development, configuration and admin skills.
• Proven ability to design workflows, automations and integrations.
• Excellent stakeholder management and communication skills.
• Experience in enterprise/multi-vendor environments (SIAM a plus).
• Fluent English communication.

Responsibilities

• Lead and coordinate a distributed team of ServiceNow Developers.
• Act as technical lead for ServiceNow ITSM initiatives.
• Deliver enhancements and operational support for Incident, Request, Problem, Change, Knowledge and Service Catalog.
• Design and implement workflows, automations, integrations, and custom solutions.
• Collaborate with stakeholders, service owners and external vendors.
• Manage platform releases, upgrades, testing and service transitions.
• Provide technical guidance, mentoring and escalation support; drive continuous improvement.

Skills

ServiceNow ITSM

Team Lead

ITIL processes

ServiceNow development

Workflows & integrations

Stakeholder management

SIAM multi-vendor

English communication

Education

CAD Certification

CIS ITSM Certification

Job description

Sii Poland is seeking an experienced ServiceNow ITSM Technical Leader to drive delivery, enhancements, and operations of the ServiceNow platform in a SIAM multi-vendor environment. You will lead a distributed team of developers, own technical leadership, and engage stakeholders to ensure high-quality ITSM services.

In this role you will design workflows and integrations, manage releases and upgrades, mentor staff, and uphold ITIL governance while continuously improving platform performance and