ServiceNow ITSM Lead Engineer & Platform Champion

Sii Poland; Lublin; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Centre of internal trainings

Profit sharing

Open and accessible management team

Regular integration events and trips

Job summary

Sii Poland is looking for an experienced ServiceNow ITSM Technical Leader to guide delivery, enhancements, and operational support of the ServiceNow platform on a client project. You will lead a distributed team, drive governance, and work within a SIAM multi-vendor environment, delivering value across incidents, requests and changes.

The role combines technical leadership with people management, requiring hands-on ServiceNow development, configuration, and integration work, plus strong ITIL

Qualifications

• 5+ years of ServiceNow experience with ITSM
• Experience leading a distributed development team
• Strong knowledge of ITIL processes and service management best practices
• Hands-on ServiceNow development, configuration and administration
• Experience in enterprise or multi-vendor environments (SIAM a plus)
• Excellent English communication skills

Responsibilities

• Lead and coordinate a distributed team of ServiceNow developers
• Act as technical lead and main contact for ITSM initiatives
• Deliver enhancements and provide operational support across Incident, Request, Problem, Change, Knowledge and Catalog
• Design and implement workflows, automations, integrations, and custom solutions
• Collaborate with stakeholders, service owners, and external vendors
• Manage platform releases, upgrades, testing and service transitions
• Provide technical guidance, mentoring and escalation support
• Drive continuous service improvement and platform governance initiatives

Skills

ServiceNow ITSM

Technical leadership

Stakeholder management

ITIL

Team leadership

Vendor coordination

Tools

ServiceNow

Job description

Sii Poland is looking for an experienced ServiceNow ITSM Technical Leader to guide delivery, enhancements, and operational support of the ServiceNow platform on a client project. You will lead a distributed team, drive governance, and work within a SIAM multi-vendor environment, delivering value across incidents, requests and changes.

The role combines technical leadership with people management, requiring hands-on ServiceNow development, configuration, and integration work, plus strong ITIL