ServiceNow Technical Leader (f/m/x)

Sii Poland

Lublin

On-site

PLN 180,000 - 260,000

Full time

2 days ago

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Benefits offered by this job

Centre of internal trainings

Profit sharing

Open and accessible management team

Regular integration events and trips

Job summary

Sii Poland is looking for an experienced ServiceNow ITSM Technical Leader to guide delivery, enhancements, and operational support of the ServiceNow platform on a client project. You will lead a distributed team, drive governance, and work within a SIAM multi-vendor environment, delivering value across incidents, requests and changes.

The role combines technical leadership with people management, requiring hands-on ServiceNow development, configuration, and integration work, plus strong ITIL

Qualifications

5+ years of ServiceNow experience with ITSM
Experience leading a distributed development team
Strong knowledge of ITIL processes and service management best practices
Hands-on ServiceNow development, configuration and administration
Experience in enterprise or multi-vendor environments (SIAM a plus)
Excellent English communication skills

Responsibilities

Lead and coordinate a distributed team of ServiceNow developers
Act as technical lead and main contact for ITSM initiatives
Deliver enhancements and provide operational support across Incident, Request, Problem, Change, Knowledge and Catalog
Design and implement workflows, automations, integrations, and custom solutions
Collaborate with stakeholders, service owners, and external vendors
Manage platform releases, upgrades, testing and service transitions
Provide technical guidance, mentoring and escalation support
Drive continuous service improvement and platform governance initiatives

Skills

ServiceNow ITSM

Technical leadership

Stakeholder management

ITIL

Team leadership

Vendor coordination

Tools

ServiceNow

Job description

We are looking for an experienced ServiceNow ITSM Technical Leader to join one of our projects for a client and lead the delivery, enhancement, and operational support of the ServiceNow platform. This role combines technical leadership, people management, and stakeholder engagement, supporting a complex multi-vendor IT environment operating within a SIAM model.

Your tasks

Leading and coordinating a distributed team of ServiceNow Developers
Acting as the technical lead and main point of contact for ServiceNow ITSM initiatives
Delivering enhancements and operational support across Incident, Request, Problem, Change, Knowledge, and Service Catalog Management
Designing and implementing workflows, automations, integrations, and custom solutions
Collaborating with stakeholders, service owners, and external vendors
Managing platform releases, upgrades, testing, and service transitions
Providing technical guidance, mentoring, and escalation support
Driving continuous service improvement and platform governance initiatives

Requirements

At least 5 years of ServiceNow experience, with strong expertise in ITSM
Previous experience in a Team Lead, Technical Lead
Strong knowledge of ITIL processes and Service Management best practices
Hands-on experience with ServiceNow development, configuration, and administration
Experience designing workflows, automations, and integrations
Proven stakeholder management and communication skills
Experience working in enterprise or multi-vendor environments (SIAM experience is a plus)
Very good English communication skills

Nice to have

ServiceNow certifications (CAD, CIS ITSM, or similar)
Experience with ITIL standards and best practices
Familiarity with multi-vendor ecosystems

Job no. JOB-CZAFM

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

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