ServiceNow EC Pro Product Manager

Mars; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Mars University access

Industry-competitive salary

Bonus potential

Job summary

Mars Warsaw is seeking a skilled Technology EC Pro Product Manager with a ServiceNow focus to drive product analysis, roadmap and delivery of ServiceNow-based solutions. You will translate complex features into business value and collaborate with engineering, UX, IT operations and stakeholders.

The role requires strong analytical and communication skills and a bachelor’s degree in a related field. Mars offers a competitive salary and development opportunities through Mars University.

Qualifications

• 4+ years of experience in product analysis, business analysis, or product management focused on ServiceNow or similar platforms.
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
• Strong understanding of ServiceNow modules such as Employee Center, ITSM, ITOM, SPM, HRSD, CSM
• Familiarity with Agile methodologies and product management tools
• Excellent communication skills to bridge technical and business teams.
• Ability to translate complex ServiceNow technical features into business value propositions.
• Detail-oriented with strong analytical and problem-solving skills.

Responsibilities

• ServiceNow Product Management
• Conduct in-depth analysis of ServiceNow platform capabilities, modules and third-party integrations to identify enhancement opportunities and competitive positioning.
• Customer and Stakeholder Engagement
• Collaborate with internal teams and external customers to gather detailed requirements and feedback related to ServiceNow implementations and customisations.
• Data-Driven Insights
• Analyse usage data, feedback trends, and service metrics within ServiceNow to assess product effectiveness and identify areas for improvement.
• External Trends
• Stay current with ServiceNow product updates, industry trends to inform product roadmap and innovation strategies.
• Requirements Documentation and Prioritisation
• Translate business needs into clear, actionable product requirements and user stories for development teams working on ServiceNow enhancements.
• Cross-Functional Collaboration
• Work closely with ServiceNow developers, user research & design architects, IT operations, and service line product owners to ensure alignment on product goals and successful delivery of ServiceNow solutions.
• Reporting and Communication
• Prepare dashboards, reports, and presentations on ServiceNow product performance, adoption metrics, and customer satisfaction for leadership and stakeholders.
• Support Product Lifecycle
• Assist in testing new ServiceNow features, validating custom workflows, and ensuring quality and compliance with organisational standards.

Skills

ServiceNow expertise

Product management

Analytical skills

Communication skills

Agile methodologies

Requirements translation

Problem solving

Stakeholder engagement

Education

Bachelor's degree in CS/IT/Business

Tools

ServiceNow

Job description

We are looking for a skilled Technology EC Pro Product Manager with expertise in the ServiceNow platform to join our product management team. The successful candidate will analyse customer requirements, product performance and future road map within the ServiceNow ecosystem to help deliver business value and optimise our ServiceNow-based solutions. This role requires a strong understanding of ServiceNow combined with analytical and excellent communication skills.

What are we looking for?

• 4+ years of experience in product analysis, business analysis, or product management focused on ServiceNow or similar platforms.
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
• Strong understanding of ServiceNow modules such as Employee Center, ITSM, ITOM, SPM, HRSD, CSM)
• Familiarity with Agile methodologies and product management tools
• Excellent communication skills to bridge technical and business teams.
• Ability to translate complex ServiceNow technical features into business value propositions.
• Detail-oriented with strong analytical and problem-solving skills.

What will be your key responsibilities?

• ServiceNow Product Management
• Conduct in-depth analysis of ServiceNow platform capabilities, modules and third-party integrations to identify enhancement opportunities and competitive positioning.
• Customer and Stakeholder Engagement
• Collaborate with internal teams and external customers to gather detailed requirements and feedback related to ServiceNow implementations and customisations.
• Data-Driven Insights
• Analyse usage data, feedback trends, and service metrics within ServiceNow to assess product effectiveness and identify areas for improvement.
• External Trends
• Stay current with ServiceNow product updates, industry trends to inform product roadmap and innovation strategies.
• Requirements Documentation and Prioritisation
• Translate business needs into clear, actionable product requirements and user stories for development teams working on ServiceNow enhancements.
• Cross-Functional Collaboration
• Work closely with ServiceNow developers, user research & design architects, IT operations, and service line product owners to ensure alignment on product goals and successful delivery of ServiceNow solutions.
• Reporting and Communication
• Prepare dashboards, reports, and presentations on ServiceNow product performance, adoption metrics, and customer satisfaction for leadership and stakeholders.
• Support Product Lifecycle
• Assist in testing new ServiceNow features, validating custom workflows, and ensuring quality and compliance with organisational standards.

What Can You Expect from Mars?

• Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus