ServiceNow Developer - CSM (f/m/x)

Sii Poland; Piła; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Medical care

Profit sharing

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Regular integration events and trips

Centre of internal trainings

Job summary

Sii Poland is seeking a ServiceNow Developer with CSM expertise to join a Customer Service Management project for a global pharmaceutical client. You will configure and customize ServiceNow CSM, develop workflows and integrations, and collaborate with Architects, BAs, and Agile teams.

English proficiency and experience in an international environment are required. The role involves testing, deployment, and documentation to deliver high-quality, scalable solutions.

Qualifications

• Minimum 3 years of ServiceNow development experience.
• Strong knowledge of ServiceNow Customer Service Management.
• Hands-on experience with ServiceNow configuration and customization.
• Proficiency in JavaScript.
• Knowledge of REST/SOAP integrations and API-based development.
• Familiarity with Service Portal Administration.
• Ability to analyze and translate business requirements into technical solutions.
• Understanding of Agile delivery methodologies.
• Experience creating and maintaining technical documentation.
• Professional proficiency in English and the ability to work effectively in an international environment.

Responsibilities

• Configure and customize ServiceNow CSM solutions based on business requirements.
• Develop and maintain workflows, case management processes, and platform enhancements.
• Build and support integrations using REST and SOAP services.
• Collaborate with Solution Architects, Business Analysts, and Agile delivery teams.
• Support testing, troubleshooting, and deployment activities.
• Contribute to technical documentation and knowledge sharing.
• Ensure solution quality and adherence to development standards and best practices.

Skills

JavaScript

ServiceNow

CSM

REST/SOAP

Agile

Documentation

English

Tools

Service Portal Administration

REST API

SOAP API

Job description

We are looking for a ServiceNow Developer with CSM expertise to join a Customer Service Management project delivered for our client, a global pharmaceutical company.

Your tasks

• Configure and customize ServiceNow CSM solutions based on business requirements
• Develop and maintain workflows, case management processes, and platform enhancements
• Build and support integrations using REST and SOAP services
• Collaborate with Solution Architects, Business Analysts, and Agile delivery teams
• Support testing, troubleshooting, and deployment activities
• Contribute to technical documentation and knowledge sharing
• Ensure solution quality and adherence to development standards and best practices

Requirements

• Minimum 3 years of ServiceNow development experience
• Strong knowledge of ServiceNow Customer Service Management
• Hands-on experience with ServiceNow configuration and customization
• Proficiency in JavaScript
• Knowledge of REST/SOAP integrations and API-based development
• Familiarity with Service Portal Administration
• Ability to analyze and translate business requirements into technical solutions
• Understanding of Agile delivery methodologies
• Experience creating and maintaining technical documentation
• Professional proficiency in English and the ability to work effectively in an international environment

Job no. JOB-EMAAN

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care