Senior ServiceNow Solution Architect - CSM (f/m/x)

Sii Poland; Województwo pomorskie; On-site; PLN 240,000 - 320,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Open collaboration with leading brands

Job summary

Sii Poland is seeking a Senior ServiceNow Solution Architect with strong CSM expertise to lead the design and governance of the ServiceNow Customer Service Management implementation for a global pharmaceutical client. You will define the solution architecture, design scalable solutions, and collaborate with cross-functional teams across countries.

The role requires 4+ years in a Solution Architect role, deep ServiceNow and CSM experience, and strong governance, documentation, and stakeholder

Qualifications

• Minimum 4 years of experience in a Solution Architect or similar role.
• Strong experience with ServiceNow, including Customer Service Management.
• Solid understanding of Solution Architecture, System Architecture, and Integration Architecture.
• Experience working in Agile delivery environments.
• Knowledge of business process modelling and solution design best practices.
• Familiarity with Governance, Risk & Compliance principles.
• Experience with architectural governance and documentation.
• Strong communication and stakeholder management skills.
• Professional proficiency in English, enabling effective collaboration with international stakeholders and teams.

Responsibilities

• Define and govern the solution architecture for ServiceNow CSM implementations.
• Design scalable and maintainable solutions aligned with business and technical requirements.
• Define integration approaches between ServiceNow and other enterprise systems.
• Collaborate with Business Analysts, ServiceNow Developers, and other stakeholders throughout the delivery lifecycle.
• Support multi-country rollouts and ensure alignment with architecture standards and governance practices.
• Produce and maintain architectural and technical documentation.

Skills

ServiceNow

CSM

Solution Architecture

Integration Architecture

Agile delivery

Business process modelling

Governance & compliance

Documentation

Stakeholder management

English proficiency

Job description

We are looking for a Senior ServiceNow Solution Architect with strong CSM expertise to lead the design and governance of the ServiceNow Customer Service Management implementation delivered for our client, a global pharmaceutical company.

Your tasks

• Define and govern the solution architecture for ServiceNow CSM implementations
• Design scalable and maintainable solutions aligned with business and technical requirements
• Define integration approaches between ServiceNow and other enterprise systems.
• Collaborate with Business Analysts, ServiceNow Developers, and other stakeholders throughout the delivery lifecycle
• Support multi-country rollouts and ensure alignment with architecture standards and governance practices
• Produce and maintain architectural and technical documentation

Requirements

• Minimum 4 years of experience in a Solution Architect or similar role
• Strong experience with ServiceNow, including Customer Service Management
• Solid understanding of Solution Architecture, System Architecture, and Integration Architecture
• Experience working in Agile delivery environments
• Knowledge of business process modelling and solution design best practices
• Familiarity with Governance, Risk & Compliance principles
• Experience with architectural governance and documentation
• Strong communication and stakeholder management skills
• Professional proficiency in English, enabling effective collaboration with international stakeholders and teams

Nice to have

• CTA or CMA certifications

Job no. JOB-7F3TT

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care