ServiceNow Analyst: Transform Platforms & Processes

Sii Poland; Województwo kujawsko-pomorskie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a ServiceNow Business Analyst to join our ServiceNow Competency Center in Poland. You will analyze customer needs and translate requirements into clear development specs, guiding the team through design and UAT.

You will work with stakeholders daily, define technical requirements (user stories, acceptance criteria), and help deploy solutions across ITSM/ITOM/ITAM modules. Fluent Polish and English are required.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices.
• Fundamental understanding of technologies used within ServiceNow, such as JavaScript, REST API, and relational databases.
• Familiarity with Agile/Scrum methodologies.
• Experience in creating understandable flow charts according to BPMN guidelines.
• Fluency in Polish and English is required.
• Residing in Poland required.

Responsibilities

• Performing business analysis to understand customers' expectations for ServiceNow out-of-the-box or custom solutions.
• Translating user requirements into development specifications and supporting the development team whenever possible.
• Designing solutions that align with stakeholders' requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through the UAT phase.
• Managing production deployment.
• Conducting necessary training for end-users on the platform's usability and implemented solutions.

Skills

ServiceNow

Business Analysis

Stakeholder Management

Problem Solving

Communication Skills

JavaScript

REST API

Relational Databases

Agile/Scrum

BPMN

Polish language

English language

Poland residency

Job description

Sii Poland is seeking a ServiceNow Business Analyst to join our ServiceNow Competency Center in Poland. You will analyze customer needs and translate requirements into clear development specs, guiding the team through design and UAT.

You will work with stakeholders daily, define technical requirements (user stories, acceptance criteria), and help deploy solutions across ITSM/ITOM/ITAM modules. Fluent Polish and English are required.