ServiceNow Analyst (f/m/x)

Sii Sp. z o.o.; Białystok; On-site; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Great Place to Work

Private healthcare

Benefits cafeteria platform

Remote work possibility

Training platform and tech blog

Job summary

Sii Sp. z o.o. in Białystok seeks a ServiceNow Analyst to translate user needs into actionable specifications and support the delivery team. You will guide UAT, manage deployments, and train end users on platform usage, contributing to ITSM, HRSD, and SecOps initiatives.

The role requires strong communication, stakeholder handling, and a solid understanding of BPMN and REST APIs within ServiceNow. Polish and English fluency are essential, with Poland residency expected.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Daily collaboration with tech and business stakeholders.
• Strong problem-solving and excellent communication skills.
• Understanding of ServiceNow technologies such as JavaScript, REST API and relational databases.
• Familiarity with Agile/Scrum methodologies.
• Experience creating BPMN flow charts.
• Polish and English fluency; residence in Poland.

Responsibilities

• Analyze business needs for ServiceNow out-of-the-box or custom solutions.
• Translate requirements into development specs and support the team.
• Design solutions aligned with stakeholder requirements.
• Create and manage project and deliverable documentation.
• Define technical requirements for delivery (user stories, acceptance criteria).
• Supervise progress and guide clients through UAT.
• Manage production deployment and training for end users.

Skills

ServiceNow

IT Service Management

BPMN

CSM

IT Operations Management

HRSD

Security Operations

SPM

IRM module

JavaScript

REST API

Relational databases

Tools

JavaScript

REST API

Job description

ServiceNow Analyst (f/m/x)

Miejsce pracy: Białystok

Technologies we use

Expected

• ServiceNow
• IT Service Management (ITSM)
• BPMN

• CSM
• IT Operations Management (ITOM)
• HRSD
• Security Operations
• SPM
• IRM module (Integrated Risk Management module)
• JavaScript
• API

About the project

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

This is how we organize our work

This is how we work

• agile
• scrum

Your responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Managing production deployment
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Our requirements

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• Fluency in Polish and English is required
• Residing in Poland required

• ServiceNow Certified System Admin certification

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.