Service Manager

Nomagic; Warszawa; On-site; PLN 1,184,712 - 1,421,654; Full time

Benefits offered by this job

Relocation package

Truly flexible working hours

English-speaking environment

Job summary

Nomagic, located in Poland, is searching for a Service Manager to lead the creation and management of service and maintenance operations for robots.

As a vital part of our growing team, you will ensure high uptime targets by managing external service contracts and collaborating across departments. The ideal candidate brings significant technical service experience and a hands-on approach, with opportunities for flexible working hours and a competitive salary of 25,000 - 30,000 gross per month plus equity.

Qualifications

• 5+ years of technical experience in PLC and HMI programming.
• Additional 5+ years in technical service management or similar roles.
• Proven track record in managing outsourced service operations.

Responsibilities

• Design and implement an outsourced service and maintenance system.
• Work with Procurement to manage external service providers.
• Define and monitor key service metrics to drive improvement.

Skills

Technical experience in PLC and HMI programming using Siemens TIA Portal and WinCC Unified

Experience with Beckhoff TwinCAT

Hands-on experience with EPLAN

Knowledge of automation components

Proven track record in developing outsourced technical service

Expertise in defining and managing contracts

Strong knowledge of industrial maintenance practices

Job description

Are you passionate about building robust, scalable maintenance and service operations from the ground up? Do you have hands‑on experience managing a growing installed base of hardware, particularly in industrial automation or robotics utilizing third‑party service strategy? If your answers are yes, then you should keep reading. At Nomagic, we’re on a mission to teach robots the real world. We operate on a Robot as a Service business model, and our installed robot base is growing rapidly to hundreds of deployed across Europe and U.S. We are now looking for an experienced Service Manager to create and manage a robust, outsourced service and maintenance system for our growing fleet. You will be responsible for the entire service lifecycle, from establishing Service Level Agreements (SLAs) with external suppliers to ensuring our robots consistently meet high uptime targets for our customers. You will work closely with Engineering (Hardware and Software), Customer Success, and Project Management teams. We expect a highly proactive, data‑driven approach, experience in defining and managing external service contracts, and a great attitude toward collaboration across the company and with external partners.

Offer essentials

• Play with robots every day
• Salary: 25,000 - 30,000 gross UoP per month + equity
• Relocation package
• Truly flexible working hours
• English‑speaking environment

Responsibilities

• Service System Creation: Design and implement a comprehensive, outsourced service and maintenance system to support a rapidly growing robot fleet.
• Partner Management: Work with the Procurement team to identify, onboard and manage external service providers across various European locations. Define clear scope, SLAs/KPIs, and cost structures.
• Operational Excellence: Define and monitor key service metrics (e.g., MTTR, First Time Fix Rate, Uptime) and drive continuous improvement with service partners using a data‑driven approach.
• Budget & Cost Control: Manage the service and maintenance budget, negotiate favorable contracts and drive cost efficiency.
• Cross‑functional Collaboration: Seamlessly interface with Engineering (Hardware/Software), Customer Success, and Project Management teams.

Skills we’d like you to have

• Hands on approach: 5+ years of technical experience in PLC and HMI programming using Siemens TIA Portal and WinCC Unified. Experience with Beckhoff TwinCAT is a plus. Hands‑on experience with EPLAN. Knowledge of automation components – market solutions and current tech trends from leading suppliers (sensors, actuators, controllers, …), and communication protocols.
• Service Experience: additional 5+ years on top of technical experience in technical service management, field service engineering, or a similar role in industrial automation, intralogistics, or robotics.
• Outsourcing: Proven track record in developing and managing an outsourced technical service or maintenance operation for complex hardware.
• Contracts: Expertise in defining, negotiating, and managing third‑party contracts and Service Level Agreements (SLAs).
• Technical Knowledge: Strong knowledge of industrial maintenance practices, spare parts logistics, and managing a multi‑site installed hardware base.
• Attitude: Highly energetic, hands‑on, and results‑oriented. Ability to travel up to 50% of the time (peak) for partner auditing, training, and complex issue resolution. Excellent communication skills in English.

What to expect once you apply

• Recruiter phone screen
• Hiring Manager interview
• Technical interview
• Homework & visit to our office
• Important: Feedback after completing the recruitment process