Service Manager

USound; Warszawa; On-site; PLN 279,000 - 334,800; Full time

Benefits offered by this job

Relocation package

Flexible working hours

Equity options

Job summary

USound in Warsaw, Poland is seeking an experienced Service Manager to build and oversee an outsourced service and maintenance system for its rapidly growing robotic fleet. The role involves defining Service Level Agreements, managing partnerships, and optimizing operational excellence through data-driven approaches.

Ideal candidates will have extensive technical and service management experience in the robotics or industrial automation sector, enjoy collaborating across teams, and possess a proactive attitude.

Qualifications

• 5+ years of technical experience in PLC and HMI programming.
• Additional 5+ years in technical service management or field service engineering.
• Proven track record in managing outsourced technical services.

Responsibilities

• Create and manage a robust outsourced service and maintenance system.
• Define and monitor key service metrics to drive improvements.
• Manage the service and maintenance budget.

Skills

PLC and HMI programming

Technical service management

Contract management

Industrial maintenance practices

Excellent communication skills in English

Tools

Siemens TIA Portal

WinCC Unified

EPLAN

Beckhoff TwinCAT

Job description

Are you passionate about building robust, scalable maintenance and service operations from the ground up?

Do you have hands‑on experience managing a growing installed base of hardware, particularly in industrial automation or robotics utilizing third‑party service strategy?

If your answers are yes, then you should keep reading.

At Nomagic, we’re on a mission to teach robots the real world. We operate on a Robot as a Service business model, and our installed robot base is growing rapidly to hundreds of deployed across Europe and US. We are now looking for an experienced Service Manager to create and manage a robust, outsourced service and maintenance system for our growing fleet.

You will be responsible for the entire service lifecycle, from establishing Service Level Agreements (SLAs) with external suppliers to ensuring our robots consistently meet high uptime targets for our customers. You will work closely with Engineering (Hardware and Software), Customer Success, and Project Management teams.

We expect a highly proactive, data‑driven approach, experience in defining and managing external service contracts, and a great attitude towards collaboration across the company and with external partners.

Offer essentials:

• Play with robots every day
• Salary: 25,000 - 30,000 gross UoP per month + equity
• Relocation package
• Truly flexible working hours
• English‑speaking environment

Here is why we love this job ourselves, and hope you will enjoy it too:

• We build robots powered by AI
• We have them in production at scale and see their real impact on critical operations.
• We test our code in unit tests, simulations and on real robots to make sure we can maintain stable KPIs in production!
• We’re still pretty small, so everyone has a direct impact on the final result
• Our team has built Google Warsaw, unicorn startups (Climate Corp), tested rocket engines and worked at top companies such as ABB, Dematic or Nvidia. Now we shape the future of smart robotics together!
• We combine world‑class research with top notch engineering and apply it to solve real problems

Some of problems you may try to solve with us :

This role is focused on establishing operational excellence through external partnerships:

• Service System Creation: Design and implement a comprehensive, outsourced service and maintenance system to support a rapidly growing robot fleet.
• Partner Management: Hand in hand with Procurement team identify, onboard, and manage external service providers across various European locations. Define clear scope, SLAs/KPIs, and cost structures.
• Operational Excellence: Define and monitor key service metrics (e.g., MTTR, First Time Fix Rate, Uptime) and drive continuous improvement with service partners using a data‑driven approach.
• Budget & Cost Control: Manage the service and maintenance budget, negotiating favorable contracts and driving cost efficiency.
• Cross‑functional Collaboration: Seamlessly interface with Engineering (Hardware/Software), Customer Success, and Project Management teams.

Skills we’d like you to have:

• Hands on approach: 5+ years of technical experience in PLC and HMI programming using Siemens TIA Portal and WinCC Unified. Experience with Beckhoff TwinCAT is a plus. Hands‑on experience with EPLAN. Knowledge of automation components - market solutions and current tech trends from leading suppliers (sensors, actuators, controllers, …), and communication protocols.
• Service Experience: additional 5+ years on top of technical experience in technical service management, field service engineering, or a similar role in industrial automation, intralogistics, or robotics.
• Outsourcing: Proven track record in developing and managing an outsourced technical service or maintenance operation for complex hardware.
• Contracts: Expertise in defining, negotiating, and managing third‑party contracts and Service Level Agreements (SLAs).
• Technical Knowledge: Strong knowledge of industrial maintenance practices, spare parts logistics, and managing a multi‑site installed hardware base.
• Attitude: Highly energetic, hands‑on, and results‑oriented.
  Ability to travel up to 50% of the time (peak) for partner auditing, training, and complex issue resolution.
  Excellent communication skills in English.

What should you expect once you apply?

• Recruiter phone screen
• Hiring Manager interview
• Technical interview
• Homework & visit to our office
• Important: Feedback after completing the recruitment process.