Service Management & Coordination

Hitachi; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Well-being programs

Paid leave

Career development

Job summary

Hitachi Energy Services SP. Z O.O. in Krakow is seeking a seasoned service management professional to coordinate the Innovation-as-a-Service function. You will ensure the service is structured, reliable, and transparent for stakeholders across interfaces.

You will drive the service framework, intake, governance forums, and progress tracking. The role requires strong organizational skills and fluent English; PMO experience is a plus.

Qualifications

• At least three years of professional experience in service management, project coordination, PMO support, or operations coordination.
• Experience coordinating service requests, tracking deliverables, and maintaining transparent service status reporting.
• Knowledge of emerging technology trends, particularly artificial intelligence.
• Strong organizational and documentation skills with experience creating service frameworks and templates.
• Ability to coordinate internal planning and stakeholder meetings across multiple interfaces.

Responsibilities

• Maintain and improve the service framework including stakeholder interactions and operating practices.
• Maintain intake forms and reusable meeting, reporting, and tracking templates.
• Coordinate inputs for business-facing briefings and materials.
• Prepare regular service status reports and governance inputs in concise formats.
• Organize stakeholder governance meetings and ensure follow-up actions are tracked.

Skills

Fluent English

Service management

Agile and Scrum (advantage)

Stakeholder management

Documentation and process design

Education

Degree in business administration / information management / project management or related field

Tools

ServiceNow

Microsoft Office

DevOps familiarity

Job description

Location:

Krakow, Lesser Poland, Poland

Job ID:

R0147162

Date Posted:

2026-10-16

Company Name:

HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category):

General Management

Job Schedule:

Full time

Remote:

No

Job Description:

Within Hitachi Energy’s Innovation-as-a-Service function, you will coordinate the operational activities that keep the innovation service structured, reliable, and transparent for stakeholders across its interfaces. You will help ensure that innovation service offerings are repeatable, scalable, and support clear, actionable recommendations.

You will be responsible for the service framework and coordination, including how the team works with stakeholders and internally. This covers processes, project coordination practices, documentation, and operational tools. You will coordinate internal team planning, maintain up-to-date service information, and organize regular stakeholder meetings and updates.

For incoming requests and innovation landscape items, your focus will be on ensuring that all required information is collected and documented, working with the person responsible for the business contact. You will track requests, deliverables, owners, and deadlines, helping maintain clear visibility of progress and follow-up actions.

How you’ll make an impact

• Maintain and improve the service framework, covering stakeholder interactions, internal ways of working, processes, project coordination practices, documentation, information required at different stages, and operational tools.
• Maintain controlled intake forms and reusable meeting, reporting, and tracking templates. Support continuous improvement of operating practices and ensure the service methodology is consistently applied and documented.
• Ensure incoming requests and innovation landscape items contain the information needed for qualification and assessment. Maintain complete, current records and coordinate the collection of missing information with the person responsible for the business contact.
• Maintain the deliverable and case tracker, including ownership, deadlines, status, blockers, escalations, and next actions. Escalate delays or unresolved blockers.
• Coordinate inputs from relevant team contributors for business-facing briefings and communication materials.
• Prepare regular service status reports, portfolio health summaries, and governance inputs in concise written or presentation‑ready formats suited to the relevant audience.
• Coordinate internal team planning and regular updates, keeping planned activities, assigned owners, deadlines, and progress visible and current.
• Understand innovation topics related to emerging technologies, particularly artificial intelligence, and translate them into clear, accessible materials.
• Organize and facilitate regular stakeholder governance meetings and service updates. Coordinate agendas, logistics, communication, minutes, and follow‑up actions.
• Coordinate the regular joint qualification forum and other governance touchpoints with stakeholders. Ensure records clearly capture decisions, assigned owners, due dates, and open actions.

Your background

• At least three years of professional experience in service management, project coordination, PMO support, operations coordination, or programme administration in a technology or enterprise context. PM methodologies, including Agile and Scrum, would be an advantage.
• Experience coordinating service requests, tracking deliverables, organizing governance forums, and maintaining transparent service status reporting.
• Knowledge of emerging technology trends, particularly artificial intelligence.
• Strong organizational and documentation skills, with experience creating and maintaining service frameworks, process documentation, and templates in a structured service environment.
• Ability to coordinate internal planning, stakeholder meetings, and follow‑up activities across multiple interfaces in a complex corporate environment.
• Strong stakeholder management and communication skills. Fluent English. A degree in business administration, information management, project management, or a related field is preferred.
• Knowledge of portfolio, demand, and requirements management.
• Familiarity with Microsoft products, ServiceNow, and IT portfolio and project management tools. Working in a DevOps environment would be an advantage.

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

This role may be open in multiple locations. If the salary information listed is not applicable for your current home location, salary details relevant to your location will be discussed with you at a later stage.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well‑being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision‑making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi’s Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre‑employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security‑sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.