Service Infrastructure Engineer

Orange Group; Województwo mazowieckie; Hybrid; PLN 80,000 - 120,000; Full time

Benefits offered by this job

Pension program

Private medical care

Hybrid work model

Training and upskilling opportunities

Volunteer & social initiatives

Job summary

Orange Group's Service Infrastructure & Shared Applications team seeks a proactive IT professional to support internal users of cybersecurity platforms. You will handle onboarding, access management, and ticket routing within a hybrid work model across international projects.

Ideal candidates have a IT degree, English and Polish fluency, basic Linux and Docker knowledge, and familiarity with Ansible/Puppet and PowerShell. Training and career growth are offered.

Qualifications

• Bachelor's degree in IT or equivalent experience.
• Fluent in English and Polish (written and verbal).
• Basic knowledge of Linux systems, containerization (Docker), configuration management (Ansible, Puppet), and scripting (PowerShell).
• Good written communication and ability to empathize with users.
• Cross-cultural awareness to support an international environment.

Responsibilities

• Act as single point of contact (L1/L1.5) for internal users of cybersecurity platforms; ticket-based, no phone or email support.
• Handle onboarding, user and role management, platform-level changes, password and MFA resets.
• Manage user accounts and access rights across platforms and shared apps (e.g., ServiceNow, Fusion Central).
• Qualify, prioritize, and dispatch incoming tickets; route to the right engineer or team.
• Take dispatcher duty in rotation and monitor queues to balance workload.

Skills

Linux

Docker

Ansible

Puppet

PowerShell

Active Directory knowledge

Education

Bachelor's degree in IT or equivalent experience

Tools

ServiceNow

Fusion Central

Job description

We invite you to join a group of dedicated professionals working together under the banner of Service Infrastructure & Shared Applications. The dynamically growing team of 45 is enriched by diverse backgrounds and cooperates with international Orange Cyberdefense structure in order to provide top-notch support 8x5 with optional on call duties.

We offer you a very friendly and supportive work environment, many training and upskilling opportunities, stable employment with a long-term career path and ability to work with the newest technologies on a variety of international projects.

Responsibilities:

• Act as single point of contact (L1 / L1.5) for the internal users of our client’s cybersecurity platforms; fully ticket-based, no phone and no email support.
• Handle standardized service and information requests: customer and user onboarding, user and role management, platform-level changes, password and MFA resets.
• Manage user accounts and access rights across the platform environments and the shared applications the business relies on (e.g. ServiceNow, Fusion Central).
• Qualify, priorities and dispatch every incoming ticket — check and correct type, priority, description and related asset, then route it to the right engineer or team.
• Take the dispatcher duty in rotation: monitor the queue, follow up on pending approvals, apply the out-of-office process and keep workload evenly spread across the team.
• Support incident response coordination on P1 / P2 under the guidance of the Team Lead — keeping users informed and helping bring the right development and infrastructure teams together.
• Perform patch and vulnerability management on the platform infrastructure — Linux and Windows servers and security appliances — following documented, step-by-step procedures. Patching and hardening only; infrastructure build stays with the client’s engineering teams.
• Run recurring operational tasks: access review reporting, availability and quality reporting, verification of existing backup and restore procedures, cycling of Microsoft 365 client secrets.
• Deliver against agreed service level objectives and contribute to the continuous improvement and automation of high-volume, repetitive request types.
• Keep procedures and knowledge base articles accurate and up to date and grow towards L2 incident resolution as the team matures.

Requirements:

• Basic knowledge of Linux systems, containerization (Docker), configuration management (Ansible, Puppet), and scripting (PowerShell).
• Bachelor's degree in IT or equivalent experience.
• Fluent in English and Polish (both written and verbal).
• Good written communication skills and ability to empathize with users.
• Familiarity with Active Directory is a plus.
• Cross-cultural awareness to support an international customer and team environment.
• Ability to handle standardized tasks efficiently and discuss complex requests with users.
• The right mindset to deliver results efficiently and with high quality.

We offer:

• Stable employment based on an employment contract
• Hybrid work model (2 days from the office / 3 days from home)
• Pension program - after 6 months of employment, Orange will contribute 7% of your gross salary each month to your retirement account
• Private medical care with PZU Zdrowie
• A Day for You - an additional paid day off
• Interest-free loans for housing, health, and other purposes
• Subsidy for vacation
• FitProfit sports card
• Integration events and trips co-financed from the social fund
• Option to join group insurance on preferential terms
• Smartphone with unlimited Internet - also for private use
• Preferential offer for Orange services
• Diverse and tailored development opportunities - training, access to educational platforms (including language learning platforms), internal internship programs, and inspiring educational events
• "Health YES" - a program for people with disabilities
• "I'm in the game" - support for parents returning to work after parental leave
• Volunteering in cooperation with the Orange Foundation