Service Desk Analyst with German and French

Wipro Technologies; Gdańsk; On-site; PLN 42,000 - 54,000; Full time

Benefits offered by this job

Multisport card

Luxmed medical services

Life & Disability Insurance

Voluntary Pension Fund

Company events

Relocation assistance

Job summary

Wipro Limited in Gdańsk, pomorskie, is seeking a Service Desk Analyst fluent in German and French to provide Tier 1/2 support across multiple customers. You will diagnose issues, manage tickets, and educate end users while maintaining SLA targets.

Experience in Windows, macOS, Linux, Active Directory, Office 365 and ITIL/ITSM tools is preferred. The role includes flexible benefits and relocation support where applicable.

Qualifications

• 6 months to 2 years of service desk or technical support experience.
• Proficient in German and French at C1 level.
• Solid troubleshooting across Windows, macOS and Linux environments.

Responsibilities

• Provide first and second-level IT support via mail, chat and calls.
• Diagnose, troubleshoot, and resolve hardware, software and network issues.
• Log, track, and manage tickets in ITSM tools.
• Ensure SLAs and response times for incidents and service requests.
• Educate users on best practices and self-service options.

Skills

German (C1)

French (C1)

Troubleshooting

Windows

macOS

Linux

Networking basics

Active Directory

Office 365

ITIL/ITSM

Communication

Remote desktop tools

Tools

ServiceNow

Jira

Remedy

Remote desktop tools

Job description

Service Desk Analyst with German and French Job Description Job Title: Service Desk Analyst with German and French City: Gdansk State/Province: pomorskie Posting Start Date: 9/24/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Key Responsibilities:

• Provide first and second-level IT support for multiple customers via mail, chat and calls.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate complex issues to higher-level support teams as needed.
• Log, track, and manage tickets in the IT Service Management (ITSM) tool.
• Ensure SLAs and response times are met for incident resolution and service requests.
• Maintain accurate documentation of issues and resolutions.
• Act as the first point of contact for end-users via phone, email, or chat.
• Provide clear and professional communication to users regarding issue status and resolution.
• Educate customers on best practices and self-service solutions where applicable.
• Support IT infrastructure, applications, and enterprise systems.
• Perform user account management (Active Directory, email, access controls).
• Assist in software installations, updates, and security patches.
• Identify recurring issues and suggest improvements to reduce incidents.
• Contribute to knowledge base articles and troubleshooting guides.
• Support IT policies, compliance, and security best practices.

Qualifications & Skills:

• 6 months - 2 years of experience in a service desk or technical support role.
• French on at least C1level
• German on at least C1level
• Strong troubleshooting skills in Windows, macOS, and Linux environments.
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
• Experience with Active Directory, Office 365, and remote desktop tools.
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy).
• Excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving mindset.
• Ability to work independently and manage multiple priorities.

Nice to have:

• IT certifications (CompTIA A+, ITIL Foundation, Microsoft, Cisco).
• Experience working in a managed services or shared services environment.
• Familiarity with automation tools and scripting (PowerShell, Bash).

What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

Equal Opportunity Employer: Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.