Service Admin Representative

MSA, The Safety Company; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

MSA Safety is seeking a Service Admin Representative in Warszawa to manage contracts, orders and quotations with urgency and ownership. You will coordinate with technicians, buyers, and finance to ensure smooth lifecycle and timely invoicing.

Ideal candidates have 3+ years in customer support, strong business acumen, and experience with SAP, CRM, and MS Office. English and Dutch language skills are a plus in a multinational environment.

Qualifications

• Min. 3 years experience in Customer Support function.
• Solid understanding of common business processes and general business acumen.
• Knowledge in SAP, CRM, MS Office
• Basic Technical understanding
• Customer-focus attitude
• Experience in a Multi-national company
• Technical or commercial education or qualification (i.e. commercial or technical apprenticeship)
• English language
• Dutch language

Responsibilities

• Process Service customer contracts, orders and quotations with timely manner and ownership for lifecycle.
• Monitor processed contracts, orders and quotations and proactively follow-up on blocks and scheduled job dates.
• Ensure timely Service Job Confirmations and correct invoices issued and received by customers.
• Process credit/re-bills requests.
• Handle warranty issues and document via Quality system.
• Handle customer complaints including warranty claims and disputes.
• Proactively communicate service status and required documents to customers.
• Resolve customer issues or inquiries efficiently.
• Handle outbound and inbound calls.
• Schedule appointments for Service jobs.
• Prepare documents for Service Tenders.
• Liaise with Service Technicians, Service Buyers, Finance and other functions to ensure smooth lifecycle.
• Register cases important from customer relations perspective in Salesforce.
• Support projects to improve customer service processes and tools.

Skills

Customer focus

Education

Technical or commercial education

English language

Dutch language

Tools

SAP

CRM

MS Office

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

Major responsibilities

Service Admin Representative responsibilities:

• Process Service customer contracts, orders and quotations with timely manner, sense of urgency and ownership for the contracts, orders and quotations lifecycle
• Monitor processed contracts, orders and quotations and proactively follow-up on any blocks and scheduled job dates
• Make sure Service Job Confirmations are timely completed and correct invoices issued and received by customers
• Process credit/ re-bills requests
• Handling warranty issues and creating documentation via company’s Quality system
• Handling customer complaints (including warranty claims and disputes, RMAs)
• Ensure proactive communication with customer regarding service job status, scheduled service job date, requested documents like certificates or marketing materials or price lists
• Efficient and effective resolution of customer issues or inquiries
• Handle outbound and inbound calls
• Scheduling appointments for Service jobs
• Prepare documents and materials for Service Tenders
• Liaise with Service Technicians, Service Buyers, Finance and other functions to ensure smooth order lifecycle
• Register cases important from customer relations perspective in Salesforce
• Participate and support projects improving customer service processes, tools and operations

Qualifications

Experience (Required):

• Min. 3 years experience in Customer Support function
• Solid understanding of common business processes and general business acumen
• Knowledge in SAP, CRM, MS Office
• Basic Technical understanding
• Customer-focus attitude

Experience (Preferred):

• Experience in a Multi-national company

Education (Required):

• Technical or commercial education / qualification (i.e. comme rcial or technical apprenticeship)

Education (Preferred):

• English language
• Dutch language