Senior Windows & Identity Security Support Engineer

SentinelOne; Polska; Remote; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Restricted Stock Units (RSUs)

Employee Stock Purchase Plan (ESPP)

Competitive leave benefits

Gender-neutral parental leave

Medical and insurance benefits

Pension scheme

Employee Assistance Program (EAP)

Global home office allowance

Mobile phone allowance

Wellness benefit

Job summary

SentinelOne is seeking a Senior Technical Support Engineer focused on Windows and Identity Security. You will deliver high-quality technical assistance to enterprise and public sector customers worldwide, handling issues across Windows, Identity, networking, and security environments with curiosity and empathy.

You will own cases from investigation to resolution, document steps, and contribute to knowledge base while collaborating with global teams.

Qualifications

• Technical support experience for endpoint or enterprise security products.
• Experience with Windows, macOS, Linux; basic networking and security concepts.
• Strong customer focus and ability to handle multiple issues with urgency.
• Analytical troubleshooting including crash dumps and complex issues.
• Excellent written and verbal communication, collaboration skills.
• Scripting: PowerShell, Python, Bash is a plus.
• Experience with cloud platforms or SaaS is a plus.
• Cybersecurity education or certifications is a plus.

Responsibilities

• Provide customer support across phone, email, chat and other channels meeting SLAs.
• Troubleshoot deep technical issues across SentinelOne products and environments (including crash dumps).
• Own customer cases from initial investigation to resolution or escalation.
• Communicate clearly and professionally throughout the customer experience.
• Gather logs, steps, and context to diagnose issues and apply existing knowledge before escalation.
• Document troubleshooting activity and interactions clearly.
• Collaborate with other engineers on complex problems and escalation specialists.
• Identify recurring issues and contribute to knowledge articles and guides.
• Provide feedback to improve product usability and supportability.
• Continuously expand knowledge of SentinelOne products and cybersecurity.

Skills

Tech support experience

Endpoint security

Windows support

Networking basics

Customer focus

Analytical troubleshooting

Documentation

PowerShell / Python / Bash

Cloud / SaaS familiarity

Cybersecurity knowledge

Education

Cybersecurity education or certifications

Job description

SentinelOne is seeking a Senior Technical Support Engineer focused on Windows and Identity Security. You will deliver high-quality technical assistance to enterprise and public sector customers worldwide, handling issues across Windows, Identity, networking, and security environments with curiosity and empathy.

You will own cases from investigation to resolution, document steps, and contribute to knowledge base while collaborating with global teams.