Senior Technical Consulting Engineer - Cloud & Network Advisory

Cisco Systems, Inc; Kraków; Presencial; PLN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Cisco ThousandEyes is transforming digital experiences for organizations and people everywhere. Our cloud platform provides a collectively powered view of the Internet, cloud, and SaaS services, helping enterprises monitor performance and reliability end-to-end.

The Customer Engineering team resolves complex network and application issues, drives cross-functional collaboration with internal engineering, and identifies automation opportunities to improve workflows.

Formación

• Bachelor’s degree in Computer Science, Engineering, or a related field, or 4 years of equivalent professional experience in a technical support or engineering role.
• 5+ years of experience working in a customer-facing technical support organization.
• Demonstrated expert understanding of network and application protocols (e.g., TCP/IP, DNS, HTTP/S, BGP).
• Hands-on experience with Linux-based operating systems, including administration, troubleshooting, and performance tuning.
• Proven experience managing technical issues in cloud-based or SaaS environments, including container orchestration (e.g., Kubernetes, Docker) and virtualization (e.g., KVM, VMware).

Responsabilidades

• Resolve complex technical issues by performing deep-dive troubleshooting across network, application, and cloud service provider environments.
• Lead cross-functional collaboration with internal engineering teams to document problem definitions, troubleshooting procedures, and resolution steps.
• Drive continuous improvement by identifying workflows ripe for automation and contributing to the ThousandEyes customer support forum.
• Participate in a 24x7 support coverage model to ensure high availability and responsiveness for global customers.

Conocimientos

Networking protocols

Linux administration

Cloud/SaaS environments

Container orchestration Kubernetes &

Virtualization KVM VMware

Educación

Bachelor’s degree in CS or Engineering

Herramientas

Kubernetes

Docker

Descripción del empleo

Cisco ThousandEyes is transforming digital experiences for organizations and people everywhere. Our cloud platform provides a collectively powered view of the Internet, cloud, and SaaS services, helping enterprises monitor performance and reliability end-to-end.

The Customer Engineering team resolves complex network and application issues, drives cross-functional collaboration with internal engineering, and identifies automation opportunities to improve workflows.