Senior Technical Consulting Engineer

541 Cisco Systems Poland sp. Z o.o.; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Cisco ThousandEyes is transforming digital experiences with a cloud platform that provides a unified view of Internet, cloud, and SaaS. The Customer Engineering team resolves performance challenges and delivers deep technical expertise to customers in Kraków and globally.

You will act as the main technical contact, engaging proactively and resolving complex issues across networks, apps, and cloud services. Collaboration and automation are encouraged to improve workflows.

Qualifications

• Bachelor’s degree or 4 years of equivalent technical experience.
• 5+ years in a customer-facing technical support organization.
• Expert understanding of network and application protocols (TCP/IP, DNS, HTTP/S, BGP).
• Hands-on Linux administration, troubleshooting and performance tuning.
• Experience with cloud-based or SaaS environments, container orchestration (Kubernetes, Docker) and virtualization (KVM, VMware).
• Preferred: CCNA/CCNP/CCIE or DevNet; scripting in Python/JavaScript; IaC tools like Ansible/Terraform; strong communication; security/SAML/SSO knowledge.

Responsibilities

• Serve as the primary technical point of contact, driving customer value through proactive engagement and complex problem resolution.
• Resolve complex technical issues via deep-dive troubleshooting across network, application, and cloud service provider environments.
• Lead cross-functional collaboration with internal engineering teams to document problem definitions, troubleshooting procedures, and resolution steps.
• Drive continuous improvement by identifying workflows ripe for automation and contributing to the ThousandEyes customer support forum.
• Participate in a 24x7 support coverage model to ensure high availability and responsiveness for global customers.

Skills

TCP/IP

DNS

HTTP/S

BGP

Linux administration

Performance tuning

Cloud/SaaS support

Kubernetes

Docker

VMware

KVM

Python

JavaScript

Ansible

Terraform

Communication with stakeholders

Education

Bachelor’s degree in Computer Science, Engineering, or a related field

Tools

Kubernetes

Docker

VMware

KVM

Ansible

Terraform

Job description

Meet The Team

Cisco ThousandEyes is transforming digital experiences for organizations and people everywhere. Our cloud platform provides a collectively powered view of the Internet, cloud, and SaaS platforms, helping enterprises and service providers work together to improve the quality of every digital experience. Our Customer Engineering team is dedicated to empowering customers by resolving performance monitoring challenges and providing deep technical expertise.

Your Impact

You will serve as a primary technical point of contact, driving customer value through proactive engagement and complex problem resolution.

• Resolve complex technical issues by performing deep-dive troubleshooting across network, application, and cloud service provider environments.
• Lead cross-functional collaboration with internal engineering teams to document problem definitions, troubleshooting procedures, and resolution steps.
• Drive continuous improvement by identifying workflows ripe for automation and contributing to the ThousandEyes customer support forum.
• Participate in a 24x7 support coverage model to ensure high availability and responsiveness for global customers.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or 4 years of equivalent professional experience in a technical support or engineering role.
• 5+ years of experience working in a customer-facing technical support organization.
• Demonstrated expert understanding of network and application protocols (e.g., TCP/IP, DNS, HTTP/S, BGP).
• Hands-on experience with Linux-based operating systems, including administration, troubleshooting, and performance tuning.
• Proven experience managing technical issues in cloud-based or SaaS environments, including container orchestration (e.g., Kubernetes, Docker) and virtualization (e.g., KVM, VMware).

Preferred Qualifications

• Professional certifications such as CCNA, CCNP, CCIE, or DevNet.
• Proficiency in at least one scripting language, such as Python or JavaScript, for automation and data analysis.
• Experience with infrastructure-as-code tools such as Ansible or Terraform.
• Demonstrated ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Strong understanding of security, authentication, and SSO protocols within enterprise environments.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.