Senior Symantec Security Tech Lead - AI Cyber Defense

TeKnowledge; Poland; On-site; PLN 180,000 - 240,000; Full time

Job summary

TeKnowledge is seeking a Senior Symantec Network Security Support Engineer (L3/Tech Lead) to act as a Subject Matter Expert within a global support team. You will resolve complex issues, mentor Level 2 engineers, and ensure the security posture of customer environments.

Join TeKnowledge to work on AI-first expert technology services, cybersecurity, and innovative solutions, with opportunities for training and career development in a diverse, inclusive environment.

Qualifications

• Bachelor’s degree in information technology or related discipline (required).
• Master’s degree or technical certifications (preferred).
• 5-9 years in technical support and customer relationship roles.

Responsibilities

• Act as a trusted advisor to customers, providing expert guidance and support.
• Troubleshoot complex technical issues in diverse customer environments.
• Lead and mentor team members, offering escalation support and training.
• Own the customer experience and drive successful outcomes.

Job description

TeKnowledge is seeking a Senior Symantec Network Security Support Engineer (L3/Tech Lead) to act as a Subject Matter Expert within a global support team. You will resolve complex issues, mentor Level 2 engineers, and ensure the security posture of customer environments.

Join TeKnowledge to work on AI-first expert technology services, cybersecurity, and innovative solutions, with opportunities for training and career development in a diverse, inclusive environment.