Senior Support Engineer 1

Atlassian; Remote; PLN 170,000 - 298,000; Full time

Job summary

A leading software company is seeking a Technical Support Specialist to assist customers in migrating Atlassian products from on-premise to the cloud. This remote position in Poland requires expertise in technical customer support, database management, and scripting. Candidates should have strong collaboration skills and be able to troubleshoot effectively. The role offers a competitive package and flexibility to work from home.

Benefits

Health and wellbeing resources

Paid volunteer days

Engagement with the local community

Qualifications

• Proven track record in technical customer support for large enterprises.
• Experience with database management and advanced SQL.
• Ability to automate tasks using scripting languages.

Responsibilities

• Work with customers to migrate Atlassian products to Cloud.
• Provide updates to customers during migration calls.
• Engage with support teams and contribute to knowledge articles.

Skills

Technical customer support expertise

Advanced SQL skills

Scripting and automation (Python, Bash/Shell)

Identity and Access Management (IAM)

Systems Integration & Observability hands-on experience

Collaboration and teamwork

Networking fundamentals

Troubleshooting and learning new technologies

Job description

Support | Remote, Poland | Remote, Remote |

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This role is based in Poland on a remote basis, so we are able to consider all candidates that are eligible to work in this region.

Your Future Team

The team is filled with talented, technical individuals that are excited to be building the Atlassian service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our products as well as our customer's overall success. We all enjoy the interactions with the customers, problem-solving, and actively championing for customers within Atlassian. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products.

In this role you will

• Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
• Jumping on to calls with customers to provide updates on migration.
• Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project
• Contribute to the creation and review of knowledge articles
• Participate in release readiness activities

Your background

• Deep expertise in technical customer support supporting large enterprise environments and high-touch customers
• Database expertise advanced SQL and database management skills
• Proficient in scripting and automation (Python, Bash/Shell)
• Experience with Identity and Access Management (IAM) / Authentication & Security Protocols strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL
• Experience with systems Integration & Observability / Automation hands‑on experience with Splunk, APIs, and REST integrations
• Skilled across operating systems Linux, Unix, and Windows operating systems
• Solid networking fundamentals with JVM/Java support experience
• Solution oriented proven ability to troubleshoot, learn new technologies, and drive technical excellence
• Strong collaborator collaborative team player, effective across diverse roles and functions
• Experience with server‑to‑cloud migrations is a plus

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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