Senior Site Reliability Engineer

Motorola Solutions; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

Motorola Solutions in Kraków is seeking a Software Engineer for the Emergency Call Management site reliability engineering (ECM-SRE) team. You will join a team of engineers to improve reliability across our public safety SaaS products.

Your responsibilities include monitoring, SLO maintenance, incident triage, on-call support, and leading chaos engineering efforts while fostering best practices in observability and high availability across the organization.

Qualifications

• BS in Computer Engineering or equivalent.
• 3+ years of professional software development experience.
• Excellent communication skills.
• Experience with Incident Response in Enterprise Environments.
• Experience developing cloud-based applications (Azure/AWS).
• Experience developing REST-based APIs and implementing microservice principles.
• Experience with modern DevOps tooling and CI/CD pipelines.
• Familiarity with high-availability architecture and observability.

Responsibilities

• Implementation of Monitoring/Observability objectives and alert playbooks.
• Maintenance of HA and reliability strategy.
• Triaging customer incidents and problems with proper engineering teams.
• Maintenance and reporting of SLOs and error budgets.
• Facilitation of Chaos Engineering activities across teams.
• Developing SRE culture and sharing best practices across the ECM org.
• On-call support for products and services in production.
• Support Incident Command processes for regulatory reporting needs.
• Assist customer teams with customer-facing communication documents.
• Facilitation of Failure Mode and Effects Analysis with multiple teams.

Skills

Observability

Incident response

REST APIs

Cloud platforms

CI/CD pipelines

DevOps tooling

High availability

Problem solving

Communication skills

Learning agility

Education

BS in Computer Engineering

Tools

Azure

AWS

CI/CD tools

Monitoring tools

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Emergency Call Routing team is responsible for SaaS solutions that provide geospatial and traditional call-routing capabilities to communities, regions, and states. These systems are ultra-highly available, providing the service to route any caller dialing 9-1-1 (or 1-1-2, etc.) to the appropriate public safety answering point (PSAP) as quickly as possible. This position supports all of the Emergency Call Management organization.

Job Description

As a Software Engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team you will join a team of talented software engineers who work directly with product and engineering teams to constantly improve reliability across our suite of public safety products.

Your responsibilities will include:

• Implementation of Monitoring/Observability objectives. This includes maintenance of Alert response playbooks.
• Creation and reinforcement of the HA and reliability strategy.
• Triage of customer-reported incidents and problems to the proper software team, requiring troubleshooting and problem management skills.
• Maintenance and reporting of SLOs and error budget.
• Facilitation of Chaos Engineering activities with multiple engineering teams.
• Developing the SRE culture and sharing best practices across Motorola Solutions’ Emergency Call Management organization.
• On-call support alongside multiple engineering teams for products and services in production.
• This role focuses on Incident Command to maintain focus and direction of the incident process.
• This is essential to meet regulatory reporting requirements.
• Assist Motorola Solutions’ customer support teams in creating customer facing communication documents, requiring strong communication skills.
• Facilitation of Failure Mode and Effects Analysis with multiple engineering teams.

The right individual will have a passion for observability, reliability, automation, incident response, and enabling innovation.

Basic Requirements

• BS in Computer Engineering (or equivalent degree)
• 3+ years of professional software development
• Excellent communication skills
• Experience with Incident Response in Enterprise Environments
• Experience developing cloud-based applications (Azure/ AWS)
• Experience developing REST-based APIs and implementing microservice principles and architectures
• Experience with modern DevOps tooling (including CI/CD pipelines)
• Familiarity with the concepts involved in designing a high-availability architecture
• Familiarity with observability and monitoring
• Familiarity with automated testingCreativity and persistence when solving complex problems
• Enthusiasm for learning key technologies, architectures, processes, and best practices

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced Referral Payment Plan Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.