Public Safety SRE: Reliability & Incident Response

Motorola Solutions; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

Motorola Solutions in Kraków is seeking a Software Engineer for the Emergency Call Management site reliability engineering (ECM-SRE) team. You will join a team of engineers to improve reliability across our public safety SaaS products.

Your responsibilities include monitoring, SLO maintenance, incident triage, on-call support, and leading chaos engineering efforts while fostering best practices in observability and high availability across the organization.

Qualifications

• BS in Computer Engineering or equivalent.
• 3+ years of professional software development experience.
• Excellent communication skills.
• Experience with Incident Response in Enterprise Environments.
• Experience developing cloud-based applications (Azure/AWS).
• Experience developing REST-based APIs and implementing microservice principles.
• Experience with modern DevOps tooling and CI/CD pipelines.
• Familiarity with high-availability architecture and observability.

Responsibilities

• Implementation of Monitoring/Observability objectives and alert playbooks.
• Maintenance of HA and reliability strategy.
• Triaging customer incidents and problems with proper engineering teams.
• Maintenance and reporting of SLOs and error budgets.
• Facilitation of Chaos Engineering activities across teams.
• Developing SRE culture and sharing best practices across the ECM org.
• On-call support for products and services in production.
• Support Incident Command processes for regulatory reporting needs.
• Assist customer teams with customer-facing communication documents.
• Facilitation of Failure Mode and Effects Analysis with multiple teams.

Skills

Observability

Incident response

REST APIs

Cloud platforms

CI/CD pipelines

DevOps tooling

High availability

Problem solving

Communication skills

Learning agility

Education

BS in Computer Engineering

Tools

Azure

AWS

CI/CD tools

Monitoring tools

Job description

Motorola Solutions in Kraków is seeking a Software Engineer for the Emergency Call Management site reliability engineering (ECM-SRE) team. You will join a team of engineers to improve reliability across our public safety SaaS products.

Your responsibilities include monitoring, SLO maintenance, incident triage, on-call support, and leading chaos engineering efforts while fostering best practices in observability and high availability across the organization.