Senior ServiceNow Consultant

EPAM Systems; Kraków; Hybrid; PLN 240,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Multisport card

Employee stock purchase plan

Relocation/support for international/β

Job summary

EPAM Systems is seeking a Senior ServiceNow Consultant to lead design, implementation, and optimization of ServiceNow solutions for enterprise clients. You will shape intelligent workflows, guide engineers, and drive governance and security across projects.

The role emphasizes leadership, architecture expertise, and the ability to translate client needs into scalable ServiceNow architectures, with opportunities for remote work within Poland and occasional international collaboration.

Qualifications

• 12+ years of proven delivery across multiple ServiceNow domains (ITSM, ITOM, HRSD, CSM, etc).
• Deep knowledge of ServiceNow architecture, integrations and development best practices.
• Strong leadership and mentoring abilities with a track record of growing talent.
• Creative problem solving with curiosity and ingenuity in complex environments.
• ServiceNow certifications (CSA, CIS, CAD or equivalents) demonstrate mastery and commitment.

Responsibilities

• Design and implement ServiceNow solutions that drive enterprise efficiency and business value.
• Push platform capabilities to deliver transformative outcomes across clients and industries.
• Lead engineers, manage consultancy artefacts in Knowledge Base, and foster a collaborative learning culture.
• Collaborate with ServiceNow, partners, and clients to translate needs into scalable architectures.
• Create and design products using ServiceNow modules, building EPAM intellectual property.

Skills

Project delivery

Leadership

Problem solving

ServiceNow

Communication

Tools

ServiceNow platform

Job description

Are you ready to shape the future of digital transformation? Do you thrive on solving complex challenges, driving innovation, and delivering tangible impacts? Join our forward-thinking ServiceNow Practice as a Senior ServiceNow Consultant and help drive excellence in ServiceNow delivery.

As a Senior ServiceNow Consultant, you will lead the design, implementation, and optimization of ServiceNow solutions that enable enterprise clients to work smarter, faster, and more efficiently. You’ll collaborate with visionary peers across cloud, data, and AI practices to shape intelligent workflows and scalable enterprise architectures that elevate how our clients operate.

Responsibilities

• Design and implement cutting-edge ServiceNow solutions that drive business excellence and empower clients to work smarter, faster, and better
• Push the boundaries of what’s possible with ServiceNow, leveraging the latest platform capabilities to deliver transformative results
• Guide talented engineers and developers, fostering a culture of collaboration, growth, and continuous learning. Manage practice consultancy artefacts in the Knowledge Base
• Collaborate with ServiceNow, other partners, and clients to understand their needs and translate them into powerful, scalable ServiceNow architectures
• Create and design products and solutions using ServiceNow modules, building EPAM intellectual property
• Set the standard for ServiceNow development, integration, and governance, ensuring quality, security, and performance at every step. Design for AI and drive the AI agenda in ServiceNow projects
• Support marketing activities, campaigns, and events. Help in organising ServiceNow Townhalls and Sales Bootcamps/‘SNUGs’ to share knowledge and achievements

Requirements

• Experienced Deliverer: You have a proven trackrecord (12+ years) of successfully delivering complex ServiceNow projects across multipliedomains (ITSM, ITOM, HRSD, CSM, etc.)
• Technical Expert: You possess deep knowledge of ServiceNow architecture, integrations, and development best practices
• Inspiring Leader: You communicate effectively, lead with influence, and enjoy mentoring and growing talent around you
• Creative Problem-Solver: You approach challenges with curiosity and ingenuity, always finding innovative solutions
• Certified Professional: You have ServiceNow certifications (CSA, CIS, CAD, or others) – what's desirable and demonstrate your commitment to mastery
• Excellent written and verbal communication skills in English (B2+ level)

We offer

• We gather like-minded people:
  • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
  • Career development programs
  • Thought leadership, mentoring, soft skills and well-being programs
  • Certification (Anthropic, Gemini, GCP, Azure, AWS)
  • English classes
• We cover it all:
  • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
  • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.