Senior ServiceNow Architect

EPAM Systems; Kraków; Hybrid; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid by design

Remote within Poland

Relocation opportunities

Employee stock purchase plan

English classes

Job summary

EPAM Systems in Kraków seeks a Senior ServiceNow Architect to lead our ServiceNow Practice, shaping its next era of innovation and AI-enabled architectures. You will drive enterprise-grade solutions at scale, collaborating across teams and with clients to translate complex needs into actionable designs.

You will guide engineers, promote continuous learning, and contribute to governance while enabling hybrid work and Poland-wide remote options.

Qualifications

• 12+ years of deep ServiceNow expertise with enterprise-grade delivery.
• Proven track record leading engineering teams and delivering complex solutions.
• Excellent written and verbal communication in English (B2+).

Responsibilities

• Design and implement ServiceNow solutions driving business excellence.
• Lead architects and engineers, fostering collaboration and growth.
• Collaborate with partners and clients to translate needs into scalable architectures.
• Architect and design products using ServiceNow modules and ensure governance.

Skills

ServiceNow expertise

Enterprise-grade solutions

Leadership

Communication skills

English proficiency

Education

ServiceNow certifications (CSA/CIS/CAD)

Tools

ServiceNow platform

Job description

Are you ready to shape the future of digital transformation? As a Senior ServiceNow Architect at EPAM, you will lead our ServiceNow Practice into its next era of innovation. You’ll be a key driver in EPAM’s end-to-end digital transformation capabilities, working at the intersection of cloud, data, and AI to deliver unified, scalable enterprise solutions that create real business impact.

If you thrive on tackling complex challenges and inspiring teams to reach their full potential, this is your opportunity to make a lasting mark on our practice.

Responsibilities

• Design and implement cutting-edge ServiceNow solutions that drive business excellence and empower our clients to work smarter, faster, and better
• Push the boundaries of what’s possible with ServiceNow, leveraging the latest platform capabilities to deliver transformative results
• Guide talented engineers and developers, fostering a culture of collaboration, growth, and continuous learning. Manage practice consultancy artefacts in the Knowledge Base
• Collaborate with ServiceNow, other partners, and our clients to understand their needs and translate them into powerful, scalable ServiceNow architectures
• Architect and design products and solutions using the ServiceNow modules and build EPAM IP
• Set the standard for ServiceNow development, integration, and governance, ensuring quality, security, and performance at every step. Design for AI and drive the AI agenda in ServiceNow projects
• Support marketing activities (campaigns, events). Organize ServiceNow Townhalls and Sales Bootcamps/‘SNUGs’ to share knowledge and achievements

Requirements

• Passionate Architect: You bring deep ServiceNow expertise (12+ years) and a proven track record of delivering enterprise-grade solutions
• Creative Problem-Solver: You see opportunity in complexity and thrive in fast-paced, dynamic environments
• Natural Leader: You inspire trust, drive change, and bring out the best in your teams
• Lifelong Learner: You stay ahead of industry trends and eagerly explore new technologies
• Certified Professional: ServiceNow certifications (CSA, CIS, CAD, or others) are highly desirable
• Excellent written and verbal communication skills in English (B2+ level)

We offer

• We gather like-minded people:
  • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
  • Career development programs
  • Thought leadership, mentoring, soft skills and well-being programs
  • Certification (Anthropic, Gemini, GCP, Azure, AWS)
  • English classes
• We cover it all:
  • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
  • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.