Senior Service Engineer – Grid Automation & On‑Site Expert

Hitachi, Ltd.; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Fitness programs

Benefits platform

Employee Capital Plans (PPK)

Home office equipment

Spectacles allowance

Company events

Psychological support

Free parking

Job summary

Hitachi Energy is seeking a Senior Service Engineer to deliver high-quality service across the full lifecycle of installed systems. The role combines advanced technical expertise with strong customer focus to ensure safe, reliable operation of assets and high customer satisfaction.

The Senior Service Engineer will work autonomously, lead complex service activities, and act as a technical reference for customers and teams. Frequent travel to customer sites and on-call support are expected.

Qualifications

• 5–10 years of hands-on field service experience in industrial, electrical, automation, or power systems environments.
• Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities.
• Background in customer-facing roles, working independently on-site and managing technical responsibility.
• Experience in service projects, outages, retrofits, upgrades, or system extensions is highly desirable.
• Strong knowledge of Automation and control systems (PLC, DCS, SCADA).
• In depth knowledge of Substation Automation Systems such as MicroSCADA or similar will be beneficial.
• Ability to read and interpret electrical schematics and wiring diagrams, functional specifications and technical documentation.
• Willingness to travel frequently and work on customer sites, including occasional on-call or outage support.

Responsibilities

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow-up.
• Support customer training, technical briefings, and on-site guidance when required.
• Provide clear technical explanations, recommendations, and improvement proposals to customers.
• Ensure service activities comply with all Health and Safety internal procedures, contractual requirements, and regulatory standards.
• Provide technical input for service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain to ensure efficient execution.
• Act as the main point of contact for customers, maintaining strong relationships, and ensuring high levels of customer satisfaction.

Skills

Field service experience

Industrial electrical knowledge

Automation background

Travel willingness

Job description

Hitachi Energy is seeking a Senior Service Engineer to deliver high-quality service across the full lifecycle of installed systems. The role combines advanced technical expertise with strong customer focus to ensure safe, reliable operation of assets and high customer satisfaction.

The Senior Service Engineer will work autonomously, lead complex service activities, and act as a technical reference for customers and teams. Frequent travel to customer sites and on-call support are expected.