Senior Salesforce / AI Technical Consultant

Nextview Consulting; Województwo mazowieckie; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Profit share incentives

26 holiday days

Travel & leisure allowance

Job summary

Nextview Consulting is seeking a Senior Salesforce / AI Technical Consultant to join our Managed Services team in a fast-paced, client‑facing role. You will handle 2–4 client requests, triage incidents, and deliver hands‑on technical solutions across Salesforce clouds and AI tools.

You will mentor junior colleagues, manage code deployments, and collaborate with international clients while working in a hybrid setup with offices in Prague or Warsaw.

Qualifications

• Genuine enthusiasm and hands-on curiosity for AI, Agentforce, and Claude.

Responsibilities

• Handle managed services realities: field client requests, triage incidents, manage 2-4 clients, meet SLAs.
• Build and troubleshoot Salesforce & Agentforce using APEX, LWC, flows, and API integrations.
• Work AI-native daily with Claude, Agentforce, and other AI tools to analyze orgs, debug, and speed up documentation.
• Mentor juniors and guide team members through blockers and troubleshooting.
• Manage deployments across Git, change sets, and Copado for international clients.
• Answer incoming cases and ensure successful delivery in a service organization.
• Work in hybrid setup with Prague or Warsaw offices; flexible, independent delivery.
• Take turns on standby with compensation or time off.

Skills

AI passion

Curiosity with AI

Managed services agility

Salesforce platform understanding

Deep technical background

Fluent English

Job description

Founded in 2009, Nextview Consulting helps organisations get real value from Salesforce and AI. We are a Salesforce partner and an Anthropic Select Partner in the Claude Partner Network. We joined it in the first wave of partners, with more than 20 certified Claude architects on the team. We also partner with Hubbl, whose scans let us measure a client’s Salesforce org against more than 6,000 others before any work starts. Together, that makes us an AI-enabled Salesforce partner: we design, build and run solutions where Salesforce, Claude and agents work together. Our design-led approach keeps the focus on what people actually need. Nextview is a Certified B Corporation and has been named a Great Place to Work seven years in a row.

ABOUT THE JOB

The Senior Salesforce / AI Technical Consultant is a key part of the Managed services team. You will thrive in a dynamic, fast-paced environment characterized by frequent context switching, incident monitoring, triage, and supporting junior colleagues. Your technical skills, can-do mindset, and ability to balance multiple client requests seamlessly make you a trusted advisor.

WHAT YOU'LL BE DOING

• Handle Managed Services Realities: This is support and enhancement work - not long-term siloed projects. You will field incoming client requests, triage incidents, handle rapid context switching across 2-4 clients at a time, and meet agreed SLAs.
• Build & Troubleshoot Salesforce & Agentforce: Deliver hands‑on technical solutions across core clouds (+ Field Service, Experience Cloud, SF MC, Revenue Cloud) using APEX, LWC, flows, and API integrations (REST/SOAP). Know when to configure out-of-the-box versus write custom code
• Work AI-Native Daily: Use Claude, Agentforce and other AI tool. Analyze client orgs, debug, speed up documentation, and design pragmatic solutions. You'll help clients figure out when AI adds real value versus when a standard Salesforce flow is the right tool.
• Mentor & Support: Juniors: Guide less experienced team members through complex technical blockers and troubleshooting.
• Manage Stakeholders & Git Operations: Manage code deployments across Git, change sets, and Copado while keeping demanding international clients aligned and satisfied.
• Manages Requests: You work in a service organization, which means you know as no one else how to answer the phone, do proper triage and make sure an incoming case is successfully delivered
• Find your own way: Work in a hybrid way, combining time at home with time at our office in Prague or Warsaw. Being together at the office is part of our culture: it’s where you meet colleagues, share knowledge and feel connected to the team. The rest of the time you work flexibly, with a high degree of independence, proactive communication and customer‑focused delivery.
• Take Your Turn on Standby: Participate in scheduled standby shifts (compensated with time‑off or financial allowances).

WORK AI-NATIVE, EVERY DAY

• Use Claude and other AI tools, process data and existing documentation before the first workshop, so you start from facts instead of assumptions.
• Speed up solution designs, data models, architecture decision records and PSA documents, and check the output with your own expertise.
• Decide where Agentforce, Claude or a deterministic flow is the right answer, and explain the trade‑offs in cost, risk and maintenance to the client.
• Help shape how our company uses AI: set standards for AI‑assisted delivery and share patterns, skills and reference designs with colleagues.

ABOUT YOU

Please note: We are seeking qualified candidates for a full-time position. Due to legal and operational requirements, we can only consider applicants who have valid and relevant work authorization permitting full-time employment (or registered as self-employed) in Poland or Czechia. This requirement is essential to ensure compliance with local laws and regulations. We appreciate your understanding.

• AI Passion & Curiosity: A genuine enthusiasm and hands‑on curiosity for AI, Agentforce, and Claude. We value a strong passion to learn, experiment, and drive AI adoption just as heavily as extensive prior experience.
• Managed Services Agility: Proven ability to handle rapid context switching, troubleshoot diverse issues across multiple concurrent clients, and guide junior team members within a support‑and‑enhancement‑driven environment.
• Salesforce platform understanding: 3-5 years of experience in Salesforce platform development, with a deep understanding of core clouds (Service Cloud, Field Service, and Experience Cloud) and a strong technical background. Revenue Cloud knowledge is a big advantage
• Deep Technical background: Significant experience with Salesforce integrations, demonstrating an expert understanding of API‑led connectivity and a track record of solving integration challenges of varied complexity.
• Fluency in English (written and spoken) is a must
• Excellent written and verbal communication skills
• Track record in customer stakeholder management and managing expectations
• The ability to handle & support conflicting priorities
• Self-starter and a proactive attitude
• A can‑do mindset. Once a challenge crosses your path, you just take it and go fix it
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
• Demonstrated proactive approaches to problem‑solving with strong decision‑making capability

At Nextview, AI is part of how we work every day, not just something we sell. You get access to Claude and the Anthropic training track, and support to get certified, both on Salesforce and on Claude. Through our Forward Deployed Engineer (FDE) programme, you learn to deliver agentic AI end to end, from first analysis to a working solution in production.

You work in small, mixed teams with experienced consultants, architects and developers, from our clubhouse in Prague or Warsaw. We take on complex work for clients across Europe, and we give you room to take ownership, try new things and grow.

Doing business responsibly matters to us. Through our 1% pledge on people, product and profit, we work with clients and partners on projects that make a real difference for our communities and the planet.

WE ARE DIVERSITY

At Nextview, we see and embrace the added value of diversity. We focus on talent and personality, regardless of your age, religion, gender, cultural or ethnic background, and physical or mental abilities. Whoever you are, you are more than welcome to apply for this position.

At Nextview, we understand that our people are our greatest asset, and we're committed to providing a comprehensive benefits package tailored to the needs and regulations of each country we operate in.

Here’s a glimpse of country‑specific benefits that await you:

• Profit share incentives based on company and individual performance.
• 26 holiday days based on a full-time contract.
• travel & leisure allowance of 20000 CZK/ 3500 PLN gross (after one year of employment).