Senior PSP Account Manager - Remote Growth & Retention

Forward; Polska; Remote; PLN 100,000 - 180,000; Full time

Benefits offered by this job

Remote-first

Paid vacation

Sick leave

Birthday off

Health insurance allowance

Learning budget

Team events

Growth opportunities

Job summary

Forward is seeking a PSP Account Manager to bridge deal closure with long-term merchant growth in a remote-first EU role. You will onboard new B2B merchants, scale portfolios, and lead commercial discussions on pricing, renewals, and feature adoption.

You will analyze payment data, optimize flows, manage stakeholders across commercial, product, risk, and operations, and collaborate with cross-functional teams to maximize retention and revenue in a fintech environment.

Qualifications

• 2–5 years of experience in Account Management, Customer Success, Commercial Management, or Business Development in a B2B environment.
• Proven commercial track record in managing existing customer relationships, driving revenue growth, retention, renewals, and upselling.
• Data-driven mindset with ability to analyze metrics to support business decisions.
• Language proficiency: Professional English along with Ukrainian and/or Russian (written and spoken).
• Strong negotiation, presentation, and relationship-management abilities with a consultative sales approach.
• Ownership & structure: structured, proactive, independent; capable of managing multiple client relationships.

Responsibilities

• Onboard and grow merchant portfolios post-sale; drive live launches and actively manage clients.
• Lead account strategy, pricing negotiations, renewals and feature adoption.
• Analyze merchant payment data, authorization rates, and routing performance to identify growth opportunities.
• Manage relationships with commercial, operational, technical, and C-level stakeholders on the merchant side.
• Collaborate with Business Development, Product, Operations, Risk, Support, and Technical teams to ensure seamless service.

Skills

Account management

Sales & negotiation

Data analysis

CRM & analytics tools

English + Ukrainian/Russian

Tools

CRM software

BI tools

Analytics platforms

Job description

Forward is seeking a PSP Account Manager to bridge deal closure with long-term merchant growth in a remote-first EU role. You will onboard new B2B merchants, scale portfolios, and lead commercial discussions on pricing, renewals, and feature adoption.

You will analyze payment data, optimize flows, manage stakeholders across commercial, product, risk, and operations, and collaborate with cross-functional teams to maximize retention and revenue in a fintech environment.