Senior OTC & AR Analyst (Dutch & English)

A.P. Moller - Maersk; Warszawa; On-site; PLN 140,000 - 162,000; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan (Pracownice

Company Social Benefits Fund (ZFŚS)

Employee Assistance Program

Global Referral Program

Role Specific Benefits

Job summary

Maersk Global Service Centre in Warsaw is seeking an experienced Senior OTC / Accounts Receivable Analyst with Dutch fluency to own complex customer accounts and drive cash collection, working capital and stakeholder engagement across multiple entities.

You will manage high-value accounts, handle escalations, and deliver insights to improve processes and controls within a large, international shared services environment.

Qualifications

• Significant experience in Order to Cash, Accounts Receivable, collections or credit control.
• Experience within a shared services, Global Business Services or Global Service Centre environment.
• Professional proficiency in Dutch and English, including business correspondence in both languages.
• Strong knowledge of customer account reconciliation, cash collection, dispute management and overdue debt resolution.
• Experience managing complex customer portfolios and sensitive escalations.
• Good understanding of KPIs, SLAs, working capital and financial performance reporting.
• Strong analytical skills with ability to identify trends and root causes.
• Experience across different products, brands, legal entities or geographic markets.
• Continuous improvement mindset and interest in process standardisation and automation.
• Confident to challenge constructively, influence stakeholders and own outcomes.
• Experience in a large, international or matrix organisation would be valuable.

Responsibilities

• Owning complex Accounts Receivable portfolios and customer account issues from identification through to resolution.
• Managing customer and internal escalations with professionalism, urgency and sound judgement.
• Conducting regular account reviews, reconciliations and detailed analysis of overdue balances.
• Investigating the root causes of chronic debt, disputes and payment delays.
• Supporting the delivery of monthly and annual cash collection and working capital targets.
• Monitoring performance against KPIs and SLAs, identifying risks and recommending corrective actions.
• Preparing management information, customer reports and actionable financial insights for stakeholders.
• Managing customer communications and business correspondence in Dutch and English.
• Capturing and sharing relevant information from customer interactions with internal stakeholders.
• Collaborating with upstream and downstream teams to resolve both standard and exception-based process flows.
• Working with third-party financial service providers to ensure effective delivery and customer outcomes.
• Supporting process standardisation and identifying opportunities for automation and continuous improvement
• Contributing senior-level expertise, guidance and best-practice thinking within the wider OTC team.

Skills

OTC experience

A/R management

Collections

Credit control

Dutch language

English language

KPIs & SLAs

Stakeholder management

Analytical skills

Process improvement

Job description

Maersk Global Service Centre in Warsaw is seeking an experienced Senior OTC / Accounts Receivable Analyst with Dutch fluency to own complex customer accounts and drive cash collection, working capital and stakeholder engagement across multiple entities.

You will manage high-value accounts, handle escalations, and deliver insights to improve processes and controls within a large, international shared services environment.