Senior Operations Specialist

Kuehne Nagel; Wrocław; On-site; PLN 150,000 - 190,000; Full time

Job summary

Kuehne + Nagel Poland is seeking a Senior Logistics Operations Specialist to coordinate transport-related activities for our Customer’s logistics department. You will plan, monitor and optimize shipments, reporting to the Integrated Logistics Team Lead in a fast-paced, international setting.

Ideal candidates bring 3+ years in logistics/transport operations, fluent English, and strong MS Excel proficiency. This on-site role is based in Wroclaw, offering a competitive salary and opportunities for

Qualifications

• 3+ years experience in logistics or transport operations.
• Fluent in English, both written and spoken; other languages a plus.

Responsibilities

• Process transport requests (inbound/outbound) across modes.
• Secure transport equipment and set up pickup/delivery appointments.
• Provide professional customer service via phone and email.
• Coordinate with shipping points, carriers and internal teams.
• Monitor shipment statuses and address deviations promptly.
• Escalate matters to line management when needed.
• Support implementation of new processes and testing of solutions.

Skills

Logistics operations

English language

Time management

Tools

MS Office

Excel

Job description

It's more than a job

KN Integrated Logistics designs, implements and executes 4PL services for companies around the globe. As our employee, you will plan, coordinate and monitor the execution of transportation services tailored to meet customer needs.

It's more than a job

KN Integrated Logistics designs, implements and executes 4PL services for companies around the globe. As our employee, you will plan, coordinate and monitor the execution of transportation services tailored to meet customer needs.

As a Senior Logistics Operations Specialist, you will coordinate transport-related activities on behalf of our Customer’s logistics department. Directly reporting to the Integrated Logistics Team Lead, you will handle customer requests concerning shipment handling and manage deviations from the standard process. You will closely cooperate with other KN departments and external transport providers in order to ensure excellent customer experience for our clients.

How you create impact

• Process requests for transport according to customer requirements (inbound and outbound, across all modes);
• Secure required transport equipment, set up pickup/delivery appointments, check transport related documentation;
• Provide professional customer service to our clients, via phone and email;
• Manage communication with shipping and receiving points and carriers in relation to managed transport moves;
• Monitor shipment statuses and act upon any observed deviations;
• Report escalated matters in timely manner to line management;
• Support implementation of new processes by providing feedback and testing new solutions.

What we would like you to bring

• Minimum 3 years experience with logistics or transport operations, experience with temperature controlled shipping is an advantage;
• Communicate fluently in English both verbally and in written form. Other languages are a plus;
• Ability to fulfil time-critical tasks within specified timeframes and deadlines;
• Attention to details accompanied by good sense of urgency and accountability;
• Customer focused when handling problems, able to clearly communicate and manage expectations;
• Confident user of MS Office, especially Excel.

What's in it for you

Kuehne + Nagel in Poland was founded in 1992 and currently has around 1600 employees working across all types of transportation modes. Our Integrated Logistic office is located at Bielany Business Point in Bielany Wroclawskie. We offer you a challenging and international working environment at a globally leading logistics company in a highly responsible role. You will get a competitive salary along with opportunities for professional development and personal growth. It is an occasion for active participation in transforming and shaping the future of the logistics industry.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.