Senior Operations Architect | Remote & Equity Eligible

Headway; Poland; Hybrid; PLN 287,504 - 422,801; Full time

Benefits offered by this job

Equity compensation

Medical, Dental, and Vision coverage

HSA / FSA

401(k)

Work‑from‑Home stipend

Therapy reimbursement

16‑week parental leave for eligible

Fertility annual reimbursement and

13 paid holidays plus a holiday break

Flexible PTO

Employee Assistance Program (EAP)

Training and professional development

Job summary

Headway is seeking a Senior Operations Associate to design and scale core workflows impacting patients and providers nationwide. You will build scalable processes, identify efficiency opportunities, and lead cross-functional initiatives with product, engineering, payer and CX teams to meet team OKRs.

Your work will emphasize data-driven analysis, proactive problem solving, and collaboration across departments to deliver robust operational solutions and automation.

Qualifications

• 3–5 years of experience in consulting, operations, investment banking, or related fields; startup ops a plus.
• Self-starter who consistently pushes toward clarity and execution.
• Highly data-driven with ability to conduct complex analyses and derive actionable insights.
• Crowd collaborator across teams with accountability for results.
• Systems thinker focused on product and automation.

Responsibilities

• Drive the build, execution, monitoring, and ongoing implementation of scalable products and processes.
• Identify opportunities for improved efficiency and automation.
• Lead cross-functional efforts with product, engineering, payer, and CX teams to drive core ops processes and OKRs.

Skills

Data-driven

Cross-functional

Self-starter

Team collaboration

Systems thinking

Job description

Headway is seeking a Senior Operations Associate to design and scale core workflows impacting patients and providers nationwide. You will build scalable processes, identify efficiency opportunities, and lead cross-functional initiatives with product, engineering, payer and CX teams to meet team OKRs.

Your work will emphasize data-driven analysis, proactive problem solving, and collaboration across departments to deliver robust operational solutions and automation.