Senior Observability Engineer: Multi-Tenant NR Telemetry

Intellias; Polska; On-site; PLN 180,000 - 300,000; Full time

Job summary

Intellias is seeking a Senior Observability Engineer to design and operate a consolidated New Relic observability layer across multiple project tenants, enabling scalable administration and cross-account telemetry.

You will implement dashboards and alerting as code using Terraform and Crossplane, integrate OpenTelemetry pipelines, and define low-cardinality telemetry patterns for AI agent environments.

Qualifications

• 6+ years of observability or SRE engineering experience.
• Experience operating New Relic or equivalent SaaS observability as a multi-tenant consolidation layer.
• Proven ability to implement cross-account telemetry aggregation and centralized reporting.
• Familiarity with dashboards, alerts, and telemetry governance across large environments.

Responsibilities

• Design and operate a multi-account New Relic observability environment across tenants.
• Build cross-account NRQL queries, dashboards, and reporting for centralized visibility.
• Implement dashboards-as-code and alert-policy-as-code using Terraform and Crossplane.
• Configure New Relic alert policies and routing to Opsgenie, with future ServiceNow integration.
• Support ingestion of telemetry via OpenTelemetry/ADOT, OTLP, and Kinesis Firehose pipelines.
• Define scalable metric dimensions and low-cardinality facets for large AI agent estates.
• Establish observability patterns for Technical, Business, and Audit telemetry segregation.
• Support cross-tenant monitoring, reporting, and operational governance.
• Collaborate on observability for GenAI workloads, including cost/token attribution.
• Automate provisioning and lifecycle management of observability resources using Terraform and Crossplane.

Skills

New Relic administration at scale

NRQL

Dashboards-as-code

Alert-policy-as-code

OpenTelemetry/ADOT fundamentals

Cross-account telemetry aggregation

Tools

Terraform

Crossplane

Opsgenie

ServiceNow

Kinesis Firehose

Job description

Intellias is seeking a Senior Observability Engineer to design and operate a consolidated New Relic observability layer across multiple project tenants, enabling scalable administration and cross-account telemetry.

You will implement dashboards and alerting as code using Terraform and Crossplane, integrate OpenTelemetry pipelines, and define low-cardinality telemetry patterns for AI agent environments.