Senior Network AI Validation Engineer

SoftServe; Poland; On-site; PLN 180,000 - 300,000; Full time

Job summary

SoftServe’s AI Research team is seeking a Senior Network Subject Matter Expert to contribute to a Human Evaluation Program focused on enterprise networking AI. You will validate diagnostic workflows, assess remediation recommendations, and help build high-quality datasets that improve AI performance across Enterprise Networking, Data Center, Security, and Collaboration domains.

You will review network incidents, curate training scenarios, and author annotated examples with remediation guidance

Qualifications

• Senior-level network expertise with CCNP/CCIE certification.
• Proven root cause analysis across multi-vendor networks.
• Strong Cisco CLI proficiency (show, debug, diagnostics).
• Experience with Cisco Meraki, ThousandEyes, Catalyst Center, Nexus Dashboard.
• Excellent documentation and written communication in English.

Responsibilities

• Review network incidents and diagnostic datasets to confirm root cause identification and remediation.
• Evaluate AI-generated troubleshooting steps for technical accuracy and practicality.
• Curate realistic problem scenarios and expert-verified training examples across Cisco Catalyst Center, Meraki, ThousandEyes, Nexus Dashboard, ACI, HyperFabric, Intersight, Secure Firewall Management Center, Splunk, and Webex.
• Author annotated training examples with remediation guidance and risk analysis.
• Provide structured feedback to improve annotation guidelines and evaluation rubrics.
• Use RESTful APIs and GenAI tools to extract, analyze, and document diagnostic data for model training.
• Collaborate with data scientists, AI researchers, engineers, and project managers to incorporate SME feedback into model development.

Skills

Senior network expertise

CCNP/CCIE

Cisco routing & switching

Network troubleshooting

RESTful APIs

GenAI tools

Technical documentation

English communication

Tools

Cisco Meraki

ThousandEyes

Catalyst Center

Nexus Dashboard

Job description

SoftServe’s AI Research team is seeking a Senior Network Subject Matter Expert to contribute to a Human Evaluation Program focused on enterprise networking AI. You will validate diagnostic workflows, assess remediation recommendations, and help build high-quality datasets that improve AI performance across Enterprise Networking, Data Center, Security, and Collaboration domains.

You will review network incidents, curate training scenarios, and author annotated examples with remediation guidance