Senior MDM & CRM Operations Analyst

Indegene; Polska; On-site; PLN 180,000 - 240,000; Full time

Job summary

Indegene, a technology-led healthcare solutions provider, seeks an experienced MDM and CRM Operations professional to lead complex master data and CRM services. You will drive governance, process improvements, and cross-functional collaboration with Compliance, IT, and business teams.

Linkages with Data Stewards and CRM Product Owners are essential to ensure data quality, SLA adherence, and operational excellence in a regulated healthcare environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5–8 years of experience in Master Data Management, CRM Operations, Data Governance, or related functions.
• Experience with CRM platforms, preferably Veeva CRM and/or Salesforce.
• Experience working in global or regional operational environments.
• Experience in regulated industries is preferred.
• Strong knowledge of data governance frameworks and data quality management.

Responsibilities

• Own the delivery and continuous improvement of MDM and CRM operational services, ensuring SLA adherence and compliance.
• Act as SME for complex master data, CRM operations, and service management processes.
• Drive process optimization, standardization, and automation to improve data quality and efficiency.
• Partner with Data Stewards, Compliance, IT, and business stakeholders to achieve objectives.
• Mentor junior analysts and share best practices through coaching.

Skills

MDM operations

CRM operations

Data governance

Service management

Education

Bachelor's degree

Tools

Veeva CRM

Salesforce

Excel

Microsoft 365

Job description

Indegene, a technology-led healthcare solutions provider, seeks an experienced MDM and CRM Operations professional to lead complex master data and CRM services. You will drive governance, process improvements, and cross-functional collaboration with Compliance, IT, and business teams.

Linkages with Data Stewards and CRM Product Owners are essential to ensure data quality, SLA adherence, and operational excellence in a regulated healthcare environment.