Senior Lean Process Analyst – Banking

ITDS; Wrocław; Híbrido; PLN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Office-based 40%+ in-office

Descripción de la vacante

ITDS, in collaboration with our client in the banking sector, seeks a Senior Lean Process Analyst to drive continuous improvement using Lean, smart automation, and AI-enabled insights. The role is Warsaw, Wroclaw, or Poznan-based with a hybrid work model, requiring at least 40% of work from the office.

You will design customer-centric processes, lead cross-functional transformation projects, and pragmatically apply automation and AI to enhance service quality and operational performance.

Formación

• At least 5 years of experience in process analysis, optimization, or operational excellence.
• Lean Six Sigma Black Belt, Lean Expert certification, or equivalent proof of advanced optimization expertise.
• Hands-on experience using AI-based tools in analytical and continuous improvement activities.
• Very good knowledge of MS Excel.
• Knowledge of operational management best practices, risk management, and quality management.

Responsabilidades

• Deliver continuous improvement initiatives that optimize business processes and organizational structures.
• Design efficient processes that enhance external and internal customer experience.
• Lead cross-functional transformation projects from planning through implementation, ensuring measurable outcomes.
• Improve operational efficiency through structured process management and continuous improvement practices.
• Apply automation and AI tools to accelerate optimization and reduce manual effort.
• Analyze processes and workflows to identify operational pain points and recommend targeted improvements.
• Strengthen service quality and operational effectiveness by implementing process governance and standards.
• Explore and introduce new methodologies, techniques, and tools to expand optimization capabilities.

Conocimientos

Lean Six Sigma

AI tools

Cross-functional

MS Excel

Analytical thinking

Descripción del empleo

Drive measurable operational excellence — transform banking processes through Lean expertise, smart automation, and AI-enabled insight.

Warsaw, Wroclaw, or Poznan-based opportunity with a hybrid work model, including at least 40% of work from the office.

As a Senior Lean Process Analyst, you will be working for our client in the banking sector, supporting initiatives focused on continuous process optimization and organizational efficiency. You will help design customer-centric processes, lead cross-functional transformation projects, and apply automation and AI pragmatically to improve service quality and operational performance.

Your main responsibilities

• Deliver continuous improvement initiatives that optimize business processes and organizational structures.
• Design efficient processes that enhance external and internal customer experience.
• Lead cross-functional transformation projects from planning through implementation, ensuring measurable outcomes.
• Improve operational efficiency through structured process management and continuous improvement practices.
• Apply automation and AI tools to accelerate optimization and reduce manual effort.
• Analyze processes and workflows to identify operational pain points and recommend targeted improvements.
• Strengthen service quality and operational effectiveness by implementing process governance and standards.
• Explore and introduce new methodologies, techniques, and tools to expand optimization capabilities.

You're ideal for this role if you have

• At least 5 years of experience in process analysis, process optimization, or operational excellence.
• A Lean Six Sigma Black Belt, Lean Expert certification, or equivalent confirmation of advanced process optimization expertise.
• Hands-on experience using AI-based tools in analytical and continuous improvement activities.
• Very good knowledge of MS Excel.
• Knowledge of operational management best practices, operational risk management, and quality management.
• Experience working in cross-functional environments and leading transformation initiatives.

It is a strong plus if you have

• Experience improving customer journeys in a regulated environment.
• Practical knowledge of automation approaches used in process improvement.

Language Required for the role: Professional working proficiency in Polish, both spoken and written, and communicative English, both spoken and written, for collaboration on projects within an international group. Eligibility for the role: Only candidates with an existing legal right to work in Europe will be considered for this role.

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