Senior IT Project Manager

Aviva Services Sp. z o. o.; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Performance bonus

Private medical care

Cafeteria plan

Parental leave

Group insurance

Employee Shares Plan

Birthday leave

Volunteer time off

Wellbeing leave

E-learning access

Referral program

Hybrid work Poland

Office in Warsaw

Job summary

Aviva plc's Services Excellence Centre in Poland seeks an experienced Change Project Manager who will lead mid-to-large transformation programmes across the insurance domain. You will oversee budgets of £1–3 million, partner with senior stakeholders, and drive cross-functional delivery from discovery through benefits realization.

You will mentor teams, optimize delivery practices, and challenge status quo to improve customer outcomes.

Qualifications

• Minimum 5 years in change management roles, including at least 3 years as an IT Change Project Manager.
• Experience handling high-complexity, high-impact programmes with £1–3 million budgets.
• Strong agile discipline and end-to-end project delivery experience.

Responsibilities

• Manage mid-to-large transformation projects in insurance with budgets of £1–3 million.
• Collaborate with senior stakeholders to develop business cases and align plans with strategy.
• Create and maintain project plans, milestones, and deliverables across cross-functional teams.

Skills

Change management

IT project management

Budget management

Agile methodologies

Stakeholder management

Risk management

Vendor management

Cross-functional leadership

CIO-level communication

offshore coordination

Job description

Hi, we're glad you're here! We are hiring to our Aviva Services Excellence Centre! Take a look at our job description - maybe it suits you or one of your friends? Do you have a passion for transformation? Do you like to challenge the status quo, think differently and look at ways technology can solve business problems? Are you dynamic, resilient and want to be involved in delivering change that drives Aviva strategy? At Aviva we love to constantly innovate and improve the experience, products, and services for the benefit our customers. Our change agenda isn’t just about technology; it’s wide and varied which means that you can work on projects and programmes across all business units. Our one team approach provides great opportunities for career development across the Aviva Group. Whilst you don’t need to be from a Financial Services background, it would be beneficial; we want to bring the best in class regardless of your specific industry experience. If you are motivated by making a difference, enjoy a variety of assignments, are keen to develop and have strong relationship building skills, we would love to hear from you!

What will you be doing?

• Managing mid-to-large transformation projects within the insurance industry, with responsibility for budgets of approximately £1-3 million.
• Collaborating with senior stakeholders to develop business cases, define project objectives, and align delivery plans with strategic goals.
• Creating and maintaining project plans, defining deliverables and milestones, and monitoring progress to ensure successful outcomes.
• Managing project resources, budgets, dependencies, risks, and issues throughout the project lifecycle.
• Driving project delivery by coordinating cross-functional teams and ensuring alignment across business and technology stakeholders.
• Mentoring and supporting team members, helping to build capability and promote best project management practices.
• Constructively challenging stakeholders and existing ways of working to drive positive change and improve customer outcomes.
• Building strong relationships with key stakeholders, fostering collaboration, engagement, and effective decision-making.
• Identifying opportunities for continuous improvement and implementing changes that enhance project delivery and business value.

What we’re looking for:

• A candidate with a minimum of 5 years’ experience in change management roles, including at least 3 years as an IT Change Project Manager, managing high-complexity and high-impact projects or projects with budgets ranging from £1 million to £3 million.
• The ability to work efficiently under pressure, demonstrating resilience and a willingness to explore new working methods and solutions to motivate the project team and achieve desired outcomes.
• A strong foundation in project management skills, including agile methodologies, covering all phases from discovery to benefits realisation.
• Comprehensive understanding of delivery tools and project management best practices.
• Proficiency in working with senior stakeholders (up to CIO level) with strong influencing abilities to challenge and implement change effectively.
• Leadership experience in team management and matrix management, including coordination with third parties and offshore teams.
• Excellent risk and dependency management.
• An understanding of key finance functions within the context of financial services products.
• Higher level of experience in managing technical systems delivery.
• Proficient with technical dependency mapping and tracking.
• Excellent problem-solving skills and ability to understand opportunities within challenges.
• Nice to have: Insurance or finance operations knowledge.
• Effective supplier management skills.

In Aviva Services Excellence Centre, we provide:

• Contract of employment
• Performance Bonus
• Private medical care (ENEL-MED)
• Cafeteria system of benefits (e.g. MultiSport card)
• Additional parent privileges:
  • baby leave – 6 weeks leave for second parent
  • shortened working time after parental leave
• Employer-funded group insurance
• Employee Shares Plan
• Extra day off for birthday
• Paid time off to volunteer
• Additional leave acquired over the years in the company (even 5 days more in a year)
• Wellbeing Leave - additional two weeks paid leave after 10 years of service
• Psychological support consultations
• Access to the e-learning platforms
• Internal employee referral program
• Hybrid working model from Poland with a few days in Warsaw office per month
• Attractive office location in Warsaw - Gdański Business Center
• Additional entitlements for people with disabilities - Work Without Barriers
• Work environment that promotes diversity - Diversity Charter

As a signatory to the Diversity Charter, Aviva applies a policy of equal treatment and creates a work environment that is friendly to people with disabilities.

We do not require from candidates the date of birth, marital status and attached photos to your CV.

We’re inclusive - we welcome applications from people with diverse backgrounds and experiences.

Most of our people are smart working – spending also time in our office - combining the benefits of flexibility, with time together with colleagues.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.

Aviva is for everyone! We’ve been ranked the #1 Best Workplace in Poland for a second year in a row and a top choice for Millennials by Great Place to Work®!

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.